December 8, 2014 Case Study Not winning business? Try winning hearts Our client was having a hard time generating new subscribers from its existing sales programs. We designed and supported a new program that increased sales conversions 62%. Communications
December 7, 2014 Case Study The pathway to a world-class chat program Our client wanted to leverage service chat to better engage customers online. We helped develop a chat strategy that enhanced service via this digital channel, while simultaneously boosting sales. Communications
December 7, 2014 Case Study A wellness plan for employee engagement One of the best ways for companies to keep their employees healthy — and keep healthcare expenses in-check — is to encourage wellness. We helped our client create a new wellness program. Healthcare Payers
December 7, 2014 Case Study YouTube remarketing campaign boosts conversions, reduces costs Our client was looking for a way to conduct a YouTube remarketing campaign to find users who had visited the website but not made a purchase. We helped optimize their marketing campaigns and made conversions jump by 10x Retail and eCommerce
December 7, 2014 Case Study 150-year-old utility meets modern communication A major energy company was saddled with old communications systems based at one facility. We designed a new decentralized communications infrastructure Federal Government
December 7, 2014 Case Study Airline reduces AHT with quality, not speed With calls handled by more confident and knowledgeable contact center associates, average handle time was reduced by a full minute Airlines
December 6, 2014 Case Study Centralized solution, local control Our client was stuck with outdated technologies that were keeping them from being able to satisfy their customers' needs. We helped by implementing a new VoIP platform. State and Local Governments
December 6, 2014 Case Study Healthcare company gets post-merger contact center makeover When a global health service company acquired a large insurance and a healthcare organization, it was a perfect opportunity to transform to a best-in-class VoIP contact center solution. To address the client’s needs, we implemented both a premise and a Cl Healthcare
December 6, 2014 Case Study Personal attention, no building needed Our client was seeing fluctuations in service volume and was looking for a more scalable approach. With the use of humanify@home, our client was able to reduce staffing requirements by 12% to help save costs Retail and eCommerce
December 6, 2014 Case Study Transforming offers from average to innovative Our client serves millions of subscribers around the globe and was looking to simplify its upsell and cross-sell offers. Using a new approach, we were able to help our client increase incremental revenue by 28%. Communications
November 29, 2014 Case Study Leading telecom provider scales for continuous innovation Our client was looking to improve its Avaya telephony system. We came up with a more scalable solution and helped them save millions of dollars, all while delivering a better, more effective solution. Communications
November 29, 2014 Case Study A prescription for simplicity An inefficient workflow was costing a pharmacy business thousands in lost revenue, and leading to frustrated physicians and patients. We helped improve the process by focusing on needs of patients Healthcare
