December 12, 2014 Case Study A playground for exceptional service One of the world’s largest financial institutions was looking to improve the performance of their online banking team. We implemented a Sandbox Learning project, a virtual contact center to help build skills Retail Banking
December 12, 2014 Case Study A smarter approach leads to happier customers Logitech was looking to understand what was happening in each region. With our analysis, they achieved immediate self-help improvements and a better NPS High Tech
December 10, 2014 Blog From Concept to Reality: A Glimpse at Your Automotive Experience in 2020 Automotive
December 9, 2014 Case Study Crystal ball? No. Predictive analytics? Yes Our client was transitioning from a product-led culture to one designed around service. Our job was to help them better understand the customer journey and the risk factors for customer churn. High Tech
December 9, 2014 Case Study Providing rapid contact center assistance during disaster relief After a massive flooding, when 6 months' rain fell in 3 days, we stood up a 190-person team to help the Red Cross assist victims Healthcare
December 9, 2014 Case Study Off-site IT for on-site ROI A global retailer operated by the U.S government and veterans was experiencing robust growth in its online presence. We helped implement a solution that helped reduce our clients' costs. Public Sector and Government
December 8, 2014 Case Study A creative solution for Forbes.com Forbes asked for our help in finding ways to eliminate waste and improve accuracy in advertising operations. We helped create a better integrated team, which improved the quality and speed of their new advertising. High Tech
December 8, 2014 Case Study Credit union works hard to stay on top One of the highest-rated credit unions in the U.S. asked us to help protect their high customer satisfaction scores by improving the internal operations of the company. We developed a series of workshops to help. Retail Banking
December 8, 2014 Case Study 22K users in one launch day = Medical history Electronic Health Record (EHR) adoption is quite possibly the greatest, and costliest, challenge facing modern healthcare organizations. We helped our client manage the process and transfer all 22K users Healthcare Providers
December 8, 2014 Case Study BMW drives the dealer experience forward BMW was looking to better understand the journey of their own customers so they could enhance the overall dealer experience. We helped overhaul their relationships with dealerships. Automotive
December 8, 2014 Case Study Dynamic retail support is a win, all year long Our client had a large influx of staffing they needed to achieve by the holidays – but they wanted to avoid that issue in the future. We helped them better understand humanify@home and created a better training solution Retail and eCommerce
December 8, 2014 Case Study Driving lease loyalty A global auto manufacturer uses data analytics to increase lease renewals and new vehicle sales Automotive
