Resources

Steer through the headwinds in the C&M industry

Steer through the headwinds in the retail industry

Pepperoni or Sausage?

10 ways to boost higher education admissions and enrollment

Amazon Connect - Beyond the Basics - AI Power Pack (Contact Lens, Tasks, Wisdom, Voice ID)

Insider tips & techniques for building, configuring, and deploying Amazon Connect

Customer Strategist Spring 2022 Issue Roundtable Discussion

Sourcing the ingredients of a great customer experience

Focus on the member experience after open enrollment ends

Can you spot missed opportunities in the contact center?

3 ways retailers are combatting holiday season challenges this summer

Customer intent is a treasure trove of actionable data hiding in plain sight

Happy customers are closer than they appear

Take the mystery out of customer satisfaction

Travel is roaring back—is your customer support ready?

How to make VoC work for your brand