Steer through the headwinds in the C&M industry
Retail and eCommerce
Steer through the headwinds in the retail industry
Pepperoni or Sausage?
Strategy Guides and Trends Reports
Government and Public Sector
10 ways to boost higher education admissions and enrollment
Webinar / Event
Amazon Connect - Beyond the Basics - AI Power Pack (Contact Lens, Tasks, Wisdom, Voice ID)
Insider tips & techniques for building, configuring, and deploying Amazon Connect
Demos and Videos
Customer Strategist Spring 2022 Issue Roundtable Discussion
Customer Strategist Journal
Sourcing the ingredients of a great customer experience
Focus on the member experience after open enrollment ends
Can you spot missed opportunities in the contact center?
3 ways retailers are combatting holiday season challenges this summer
Customer intent is a treasure trove of actionable data hiding in plain sight
Happy customers are closer than they appear
Take the mystery out of customer satisfaction
Travel and Hospitality
Travel is roaring back—is your customer support ready?
How to make VoC work for your brand