December 18, 2019 Case Study Sophisticated analytics and pipeline management drives leads up 47% A financial services company optimized its credit card enrollment pipeline with powerful analytics, experienced associates, and robust performance management Financial Services and Insurance
December 12, 2019 Video Contact Center of the Future: Digital Transformation Best Practices Video Customer service is not the same as it once was. To keep up with customers’ growing expectations, it’s important for brands to re-imagine their service organizations – from their customers’ points of view.