January 5, 2017 Customer Strategist Solving for X: Why the Future of Business is Experiential Brian Solis explains why companies must shift from product-centric strategies to cultivating outstanding experiences to remain competitive.
January 5, 2017 Customer Strategist The Evolution of Common Customer Experiences Companies from automotive and banking to healthcare and travel have taken the task of simplifying the customer experience to new levels.
January 4, 2017 Customer Strategist The Choice Is Simple. Or Is It? Choices add complexity to the buying decision and complexity complicates things.
November 11, 2016 White Paper Why Contact Centers Are Essential in a Digital-First World Public Sector and Government
