Resources

Are Mothers the All-Powerful Customers?

Harnessing the Customer Strategy Potential of Big Data

Sales Coaching: Drive Improved Results by Focusing on the Customer

Are You Ahead of the Top Big Data Trends?

Part Two: 10 Big Data Trends to Get Ahead of Now

Our Planet is a Shared Responsibility—What Earth Day Means to TTEC

Wacky Ways to Reduce Taxes and Beat Customers’ Tax Day Blues

Three Key Steps to Get Ahead of Customer Expectations

What Customers Expect in the Telecommunications Industry

Trust in the Pharmaceutical Industry

Milestones in Modern Customer Experience

Crowdsourcing for Solutions to the Healthcare Quandary

What Customers Expect in the Healthcare Industry

Experiment Confirms Improving NPS® Positively Impacts Sales

What Customers Expect in the Financial Services Industry

Tips from SXSW: Getting Social Media Marketing Right