October 30, 2017 Case Study Easing tax season stress A software company wanted to improve its ability to handle the fluctuations in customer demand while consolidating training with a single partner High Tech
October 30, 2017 Case Study Ready, set, go! A leading auto manufacturer drove customer loyalty with an integrated approach to customer experience Automotive
October 30, 2017 Case Study The extra mile A leading financial services firm stays ahead with a customer-first mindset Financial Services and Insurance
October 30, 2017 Case Study Wherever you are A telecom leader moved from industry laggard to leader by delivering an amazing cross-channel customer experience Communications
October 27, 2017 Case Study A healthy dose of culture Leading lifestyle brand builds empathy among associates to strengthen member relationships Healthcare
October 13, 2017 Case Study One-upping banking fraud A large U.S. bank wanted to improve external fraud prevention and enhance the quality of fund transfers between accounts in the U.S. and Mexico Retail Banking
October 11, 2017 Customer Strategist Hit the AHT Sweet Spot Without context, average handle time loses its luster.
October 11, 2017 Customer Strategist Royal Caribbean Dives Into Social Media Support Strategic customer engagement through social media involves more than likes and smiley faces. Travel and Hospitality
October 11, 2017 Trends Report All Aboard Tips to meet the needs of today's traveler Travel and Hospitality
