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Customer Strategist Journal
World: Europe, Middle East, and Africa
Vodafone Realigns Employee Mindset to Revolutionize Retail Service
5 Customer Analytics Benefits for senior management to optimize enterprisewide
Five Ways to Build Effective B2B Sales Teams
Four Traits of Customer-Centric Leaders
A Check-Up on Customer Centricity: 2012 vs. 2014
Three Leadership Skills to Strive For
Client Story
Providers
Healthcare Brand Combines Strategy and Technology for Always On, Personalized Interactions
Blog
Retail Banking
Understand These Five CX Changes in Banking for a Stronger Competitive Advantage
Media
Small Business, Meet Global Social Media Marketing
Retail and eCommerce
Store in a Box for Rapid Turnaround
High Tech Meets High-Touch
Streamlining the Patient Experience Pays Off
Technology
Stronger Engagement = More Online Payments
Communication
Telkom South Africa Creates a Roadmap for Long-Term Success
Travel and Hospitality
The CRM Destination for Luxury Travelers
United Phone System Drives Revenue