April 13, 2018 Customer Strategist Overcoming Voice Assistant Relationship Roadblocks Strategies to get consumers singing their praises.
April 13, 2018 Customer Strategist How Blockchain Will Upend the Customer Experience Bitcoin may have disrupted finance, but blockchain is poised to transform many more industries.
April 11, 2018 Customer Strategist Healthcare Removing White Noise From the Patient Experience Inside the mind of a hospital Chief Medical Innovation Officer.
April 11, 2018 Customer Strategist Fly Fishing in the Big Data Lake Knowing where and how to cast your insights line makes all the difference in what you catch.
April 10, 2018 Customer Strategist Experience Innovation the Talk of CES Executives from Google, Disney, Best Buy, and others discuss CX’s innovative future.
April 10, 2018 Customer Strategist Communications The Rise of the Telcobot AT&T, Vodafone, and other telecoms welcome chatbots as the future of the industry.
April 10, 2018 Customer Strategist Mind Versus Tech in a New Digital Era Columbia Business School’s David Rogers redefines digital transformation success.
April 9, 2018 Case Study Retail and eCommerce Banana Republic builds mental toughness Providing leaders the drive and persistence to achieve results in an increasingly challenging retail environment
