August 22, 2018 Case Study Airline loyalty member satisfaction takes off with proactive partnership NPS jumps 104% and calls drop 33% due to proactive analysis of customers intents Airlines
August 22, 2018 Case Study Call analysis reduces call volume by 60% Consumer payment experiences become more frictionless after a serious issue is identified and fixed through a proactive client partnership Public Sector and Government
August 22, 2018 Case Study Internet service provider reduces calls by 67% with proactive changes Simple but effective changes to call handling processes also boost associate productivity and generate thousands in cost savings Communications
July 18, 2018 Customer Strategist An End of Data Innocence? The freewheeling days of collecting and sharing data are over.
