January 28, 2021 Client Story Licensed healthcare advocates: Ready on day one TTEC’s innovative coaching model uses AI-enhanced platform and human expertise to ensure associates and team leaders have what they need to immediately start driving conversions Healthcare Payers
January 26, 2021 Customer Strategist Diversity & Inclusion: The ‘Must’ Thing To Do! Current events and social justice move into the workplace, with ROI attached.
January 22, 2021 Client Story Swift COVID-19 vaccine support TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks Healthcare
January 22, 2021 Client Story Human + digital expertise = next-level e-commerce customer support TTEC transformed an online retailer’s customer service with a sophisticated multichannel and multilingual strategy Retail and eCommerce
January 21, 2021 Customer Strategist What CX Best Practices Can Teach Us About Vaccine Rollout Proven customer experience strategies can help ensure the rollout is successful and provides a positive patient experience. Public Sector and Government