May 27, 2021 Case Study Retail and eCommerce Digital training transformation sets up retailer for CX success TTEC redesigned a retailer’s training curriculum, enabling the client to train new agents, upskill current agents, provide refresher training, and remain resilient
May 26, 2021 Case Study Healthcare Providers Back office support from India exceeds quality targets TTEC partnered with a healthcare service provider to expand its operational footprint in India, increasing efficiency in provider data management and exceeding service standards
May 21, 2021 Blog Public Sector and Government How to Reinvent the Citizen Experience: Turn COVID-19 Quick Fixes into Real Change
May 14, 2021 Case Study Revving Up Inside Sales with Expert Support Our sales incubator and inside sales playbook helped a bulk oil, fuel, and lubricants distributor quickly increase sales revenue
May 12, 2021 Blog Public Sector and Government CX Leaders Share Insights into Transforming the Government Customer Experience
May 7, 2021 Blog Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs
April 30, 2021 Case Study Real-Time Performance Data Anytime, Anywhere We helped Cummins build a mobile app that provides real-time performance and maintenance data about generator systems, reducing calls to the support team
April 30, 2021 Case Study Retail and eCommerce Red Wing Shoes gains faster connections in the cloud Moving to Office 365 enabled the retailer to simplify the user experience, remove customer and employee pain points, and reduce operational costs
