September 21, 2022 Customer Strategist Perspectives 2021 hindsight: What the market got wrong about CX this year Predictions that didn’t pan out and where there’s room for growth.
September 20, 2022 Customer Strategist 11 Ways to Wow Your Contact Center Employees Happy employees equal happy customers.
September 20, 2022 Customer Strategist 10 Big Data Trends to Get Ahead of Now Turn Big Data from a marketing challenge into revenue-building opportunity.
September 16, 2022 Customer Strategist Perspectives 3 ways to balance wages and costs in the contact center How can firms that operate on razor-thin margins increase wages to attract, hire, and retain workers without breaking the bank? Travel and Hospitality
September 15, 2022 Case Study Expert lead qualifying and nurturing generates $6.5M in pipeline revenue TTEC helped a software company clear a huge backlog of leads and focus on the ones that matter High Tech
September 13, 2022 Trends Report The CX tasting menu you’ve been waiting for 5 courses to deliver a seamless dining experience, every time Retail and eCommerce
September 13, 2022 Strategy Guide Have you gotten the message? Move to messaging to keep customer conversations strong Retail and eCommerce
September 9, 2022 Blog It’s time to rethink your work-from-home approach: Here are 3 reasons why High Tech
August 25, 2022 Tips and Takeaways 4 proven ways for government agencies to enhance customer experience Exceed PMA mandate targets and deliver better service at lower costs Public Sector and Government
August 22, 2022 Trends Report CCW market study on modernizing service experiences with AI & Digital, featuring TTEC
August 16, 2022 Case Study Winning back customers that churned TTEC successfully targeted inactive accounts for a bulk oil, fuel, and lubricants distributor and pulled them back into the buying motion in addition to increasing employee productivity Public Sector and Government
