July 9, 2025 Customer Strategist Perspectives Don't blame the tech: Fix these 3 transformation pitfalls instead
June 25, 2025 Case Study Coaching efficacy rockets 94% with AI people empowerment platform A payer’s healthcare advocates improve resolution of member issues 20% while boosting NPS Healthcare
June 17, 2025 Datasheet TTEC Perform Eliminate guesswork in associate coaching with data-backed decision making
June 10, 2025 Trends Report Is empathy overrated? Rethinking empathy’s ROI in the contact center in the AI age How much empathy do you really need? And what role should AI play?
June 10, 2025 Case Study Nearly 3.5X ROI Projected with CX-Led Approach to Unifying Agent Experience TTEC Digital’s outcomes-based approach accelerates business case for large healthcare system Healthcare
