On-Demand LinkedIn Live

Say goodbye to old-school CX in 2026

Fast forward to the future of customer experience

Some things age well. Outdated customer experiences don’t. New tech, rising expectations, and shifting economics are rewriting the rules faster than most brands can keep up. What works today won’t work tomorrow — and staying in the past costs customers, revenue, and relevance.

Watch this on-demand LinkedIn Live to learn from James Bednar, TTEC’s head of innovation, and Alfredo Rizzo, Chief Technology Officer at TTEC Digital. They share top CX trends for 2026 to fast forward into the future of customer experience.

In the webinar, JB Bednar and Alfredo Rizzo touch on so many important trends, including:

• Why so many companies are stuck in the CX past
• How AI-powered personalization can flip conventional wisdom about customer interactions
• Real-world examples of agentic AI calling into the contact center and what to do about it

Learn how to adapt to new trends, stand out in your industry, and create customer experiences that redefine success. Because retro may work for fashion, but it won’t work for CX.