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Seen & Heard at NRF

More insights from TTEC

  • Woman shopping on her tablet during holiday time
    October 30, 2025 Podcast Retail and eCommerce

    Holiday shopping 2025 trends: AI, tariffs dominate retail decision-making

    Listen to the podcast
  • A person's hands checking a smartphone with a yellow cover
    October 16, 2025 Podcast Communications

    RCS vs SMS: Personalization comes to text messaging

    Listen to the podcast
  • A robotic crane lifting gifts off a conveyer belt and putting them in Santa's sleigh
    October 10, 2025 Blog Retail and eCommerce

    AI emerges as the go-to holiday shopping necessity

    Read the blog post
  • screenshot of webinar panelists
    October 8, 2025 Blog Retail and eCommerce

    The future of retail CX lies in connection, not just technology

    Read the blog post
  • Why Retail CX Strategies Fail and What Winners Do Differently
    October 7, 2025 On-Demand Webinar Retail and eCommerce

    Retail CX Reimagined

    Watch the webinar
  • Group of people smiling and cheering in an office
    August 28, 2025 Blog

    Humanity First: Everyone belongs, every voice matters

    Read the blog post
  • A cashier accepting card payment
    August 11, 2025 Client Story Retail and eCommerce

    Fraud-fighting combination of AI + experts reduce chargebacks by 90%

    Read the client story
  • A circus performer
    July 29, 2025 Client Story Media and Entertainment

    Cirque du Soleil offers ringside seat to superior CX with Work At Home model

    Read the client story
  • Woman sitting on a couch, pointing a remote at a television
    July 22, 2025 Blog Media and Entertainment

    Want to win the streaming wars? Start with CX

    Read the blog post
  • Two sailboats on a stormy sea
    July 10, 2025 Customer Strategist In Depth

    The economy’s uncertain – your CX strategy shouldn’t be

    Read the article
  • Woman holding two packages in cardboard boxes
    July 10, 2025 Customer Strategist Industry Insights Retail and eCommerce

    Transforming returns hassle into a CX win

    Read the article
  • A healthcare professional on a video call
    June 25, 2025 Client Story Healthcare

    Coaching efficacy rockets 94% with AI people empowerment platform

    Read the client story
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