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Most Popular Customer Experience Content of 2018

As the year winds down, we looked at all the great content produced by TTEC and the Customer Strategist Journal to see what resonated most with readers. Customer experience is a broad topic, so it...

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Ignite B2B Sales in 2019 With 5 New Year’s Resolutions

With the New Year approaching, sales executives are looking ahead for how to meet their 2019 sales targets. It’s a perfect time to take stock of how your business is operating and set...

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Top Customer Experience Lessons From 2018…Plus Looking Ahead

In February I predicted this was going to be the year that companies would re-commit to customer centricity. AI innovation and the expanding omnichannel environment made everything more connected,...

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You Need a Customer Data Strategy to Drive Your CX Effort

Personal information is like uranium—it generates kilotons of energy, but it can also be a killer if mishandled. Just look at the recent Marriot’s Starwood data breach, which put some...

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3 Lessons for Chatbot Initiatives

The use of chatbots in the customer care space is a hot topic for contact center leaders. Chatbots are an essential AI program that contact centers are utilizing for simple customer tasks and...

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How is the 2018 Holiday Customer Experience Shaping Up?

Consumer spending is up, but so are expectations for great experiences and deals. Consumer confidence is at an 18-year high and holiday shoppers are ready to spend. Total retail sales in the U.S...

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Seen and Heard: Humanizing Digital Through Analytics

Executives and experts came together to discuss the importance of using data analytics to enhance customer experiences at the recent TTEC event, "Humanizing Digital Through Analytics."...

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5 Ways to Navigate the Labor Crisis

The United States labor market is at record unemployment, with more than one job available for every unemployed person. It’s the best job market in modern history for workers. But on the...

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Why Brand Marketers are Saying ‘Yes’ to Controversial Topics

Patagonia is endorsing two political candidates. Nike’s Colin Kaepernick ad spurred some customers to burn their sneakers. Are brands throwing out the rulebook on avoiding social and...

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4 Key Insights to Inspire CX Leadership

We live in a world where everything but experience is being commoditized, and experience delivers greater returns when done well. That’s why organizations need customer-centric leadership to...

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