blog

2020 has been a wakeup call for customer experience, but not everything will stick. In TTEC’s first-ever LinkedIn Live happy hour, guests from around the world raised their glasses (and...

A team only performs well on game day if players have had the right practice leading up to it, and sales teams are no different. These days, as customer experience becomes increasingly important,...

With another surge of COVID-19 cases across the United States and elsewhere, the healthcare industry continues to feel pressured. Balancing the needs of patients and providers, plus the challenges...

Government leaders were put to the test as COVID-19 and natural disasters pushed agencies to the limit. In the wake of uncertainty government leaders had to step up and improve citizen experiences...

The fight for customers is fierce – especially now – when consumers are changing the way they shop, buy, and interact with brands. Most companies that used to sell predominantly face-to...

What’s next for mobile commerce in a world transformed by COVID-19? What new expectations do customers have and how can brands be prepared? Bill Bloom, founder and CEO of the mobile market...

When it comes to sales, you can't play the game without a great team. So how can companies put together the best team possible to execute winning sales strategies and objectives? I recently...

The best of robotics brings out the best in people, especially in customer service, where automation is an integral part freeing agent for meaningful work. Applying automation tools, like RPA and...

As a new year draws closer, now is the time to rethink, reassess, and reimagine the customer experience. Markets continue to be roiled by unprecedented challenges and uncertainty, making it...

At the recent Forrester Data Strategy & Insights 2020 virtual conference, analysts described a future where people and technology work together to bring out their best capabilities. In particular,...