Learning and Knowledge Services
Fast-track training and give associates
instant access to information with AI
Associates are front-line ambassadors of a brand and can make or break a customer experience. But they can only help customers seamlessly and quickly if they’ve received the right training for the job and can easily navigate to information they need in the moment.
Accelerate speed to proficiency, reduce handle times, grow customer loyalty, and improve employee experience with our proven learning and knowledge solutions.
Empower associates with customized training and instant information access
- Increase in speed-to-proficiency
- Decrease in training attrition
- Real-time answers to reduce escalations
- Improved customer satisfaction (CSAT)
- Improved agent experiences with streamlined tools
We help companies achieve faster speed-to-proficiency and improved CSAT
Make learning fast, engaging, and effortless with our award-winning solution
Meet RealSkill, a learning approach from TTEC that gets smarter as your employees do. From curriculum design and development to AI enabled simulations and conversations that provide real time feedback, our patented approach provides contact centre leaders and their frontline teams with everything they need to dramatically improve performance from nesting through production.
RealSkill won 2020 CCW Excellence Award for Disruptive Technology of the Year.
Can your contact center associates able to hit the ground running and find the information they need?
Complete our quick assessments to gauge where your learning and knowledge efforts stand now, identify areas for improvement, and access helpful tools and proven best practices from our experts.
The right answers at your fingertips
Let Me Know, our award-winning, generative AI-enhanced answer system uses data analytics and insights to ensure a knowledgebase contains only current, relevant articles.
83% of users say Let Me Know reduces stress on the job
AI-powered training to simulate real world scenarios
Learners practice call and chat handling with realistic AI-powered “customers.” Each interaction is scored, providing immediate coaching notes on the learners' successes and areas of opportunity.
20% higher eNPS
AI-enhanced experts in your corner
Partner with a team of content experts who build and continually enrich private large language models to support AI-enhanced internal and external knowledgebases.
92% knowledge base user rate
Real-time coaching and feedback
An AI-powered engine provides asynchronous practice, consistent feedback, and personalized coaching so associates are trained in a way that works best for them.
270%increase in quality score achievement
Award-winning CX strategy, technology,
and contact center outsourcing services
TTEC Named to CRM Magazine's Prestigious Top 100 List
TTEC takes home Gold Stevie® Award for thought leadership driven by innovations in AI-enhanced customer experience
TTEC named to Fortune's 2024 list of America's Most Innovative Companies
TTEC recognized with Great Place to Work® certifications in 14 countries
TTEC wins the Talent Acquisition Team of the Year Award for the 2023 OnCon Icon Awards as voted by the public
RealPlay™, AI-powered training technology, named "Disruptive Technology of Year" by Customer Contact Week as part of its 2020 CCW Excellence Awards.
Best Nearshore Team from the Global Sourcing Association (GSA)
IAOP Global Outsourcing List of World’s Best Service Providers
Leader in ISG’s Contact Center Customer Experience Services Quadrant Report
TTTEC Philippines earns the #1 spot for the Talent Board Candidate Experience Benchmark Research Program in APAC
TTEC Makes Virtual Vocations’ Top 25 Employer Partners for Remote Work in 2022
TTTEC Philippines earns the #1 spot for the Talent Board Candidate Experience Benchmark Research Program in APAC
CCW Excellence Award for Best Training and Development Program
TTEC Mexico is recognized for the 6th year in a row as a Best Workplace in the BPO Industry by Computrabajo
Named "Best Contact Centre" and "Best Employee Empowerment" by the European Customer Centricity Awards
Why and How to Outsource Your Contact Center Operations
Customer experiences, from marketing to sales and service, are now reflections of the brand. Working with a contact center outsource partner provides numerous cost and innovation benefits while improving CX. By leaning on an expert who knows customer management inside and out, companies can meet and exceed customers expectations. In this strategy guide, our contact center outsourcing consulting team outlines the pros and cons of the different types of customer service and sales outsourcing options available to brands.
