Omnichannel Orchestration

What We Do

Our Humanify® CXaaS Technology ecosystem delivers enterprise-class contact center solutions for omnichannel interactions. It supports a seamless, personalized, and contextual transition between all engagement channels. Building a fluid omnichannel customer experience requires the ability to integrate multiple best of breed technologies, because getting omnichannel right requires the right combination of technologies.

Omnichannel CX

Conversational Messaging

With over 15 million texts sent every minute, messaging is becoming ubiquitous. The right messaging approach will improve associate productivity, attribution rates, CSAT, and sales. Unleash the power of messaging and reduce calls. Gain a competitive edge with TTEC’s Humanify® messaging platform, strategic program designs, seasoned conversational designers, and universal associates.

Utilize a preferred customer channel →Learn more→

Intelligent Routing

Intelligent Routing gathers customer inquiries through voice, digital, or social channels and then applies rules to route it to the associate best fit to resolve the issue. It increases customer satisfaction by reducing the amount of times a customer is transferred or on hold and decreases the average handle time (AHT).

More info about Intelligent Routing →Learn more→

Journey Orchestration

Knowing why your customer wants to interact with you helps you know what to do to deliver a great result. Predictive channel and customer journey orchestration uses historical intent data to suggest the next best action. Done right, it reduces friction for the customer and increases efficiency for the associate.

The journey is not the destination →Learn more→

FedRAMP Authorized Humanify G for Government

We are dedicated to delivering secure cloud contact centers for government, ensuring citizen information is kept secure and confidential. We offer agencies the advantages of superior omnichannel cloud contact center solutions with the stringent security and reliability assurances needed to protect citizen data. Our SaaS based Humanify Enterprise for Government (Humanify – G) has fulfilled government security requirements to achieve FedRAMP’s Joint Authorization Board (JAB) Authorization designation and Defense Information Systems Agency (DISA) Impact Level 4 (IL4) to meet DoD requirements. Our solution also helps agencies comply with Section 508.

Create amazing citizen experiences →Learn more→

Unified Agent Desktop

A unified agent desktop integrates seamlessly, easily, and quickly all communication channels and external applications, such as CRM systems, into a single and unified interface. It increases associate productivity with a streamlined platform that handles all communication channels in one single interface. And building a fluid omnichannel customer experience requires the ability to integrate multiple best-of-breed technologies. Our unified agent desktop is the answer. It is an enterprise-class, highly scalable, all-in-one cloud solution natively designed for digital interactions. Its advanced features make it easy to use and simple to deploy, and give companies the agility to grow their customer service experience as quickly as their business.

All channels in one interface →Learn more→