Unleash the power
Improve utilization and optimize interactions by rapidly deployingAI-enabled conversational messaging channels. Deliver hyperpersonalized communications with built-in scalability, allowing customer service associates to quadruple the number of interactions they can handle concurrently.
Embrace messaging to ensure
increases in CSAT
A whopping 58% of customers text businesses that aren't even set up to respond.*
Is your brand truly ready to meet customers anywhere, and at any time? Gain a competitive edge with TTEC’s Humanify® messaging platform, strategic program designs, seasoned conversational designers, and universal associates.
Embrace messaging to ensure increases in CSAT.
*SOURCE: Martech Today
Strong messaging channel implementation can improve
associate productivity, attrition rates, CSAT, and sales
2x more efficient
Reduction in associate
4x increase in
98% open rates,
greater than email
Be seen and heard where your customers are
Increase market share with Apple Business Chat
1.4 Billion iOS devices
Make it easy for customers to talk to you via Apple Business Chat.
The platform's rich messaging capabilities, enable your brand to showcase
products, process transactions, schedule appointments, and more, all
through a secure encrypted channel — directly in Apple’s Messages app.
Grow your brand with Facebook Messenger
1.3 Billion Messenger Users
Facebook Messenger for business enables you to capitalize on your social
presence and engage right when your brand is top of mind, enabling you
to have meaningful interactions with your customers. With Facebook
Messenger, you can be available to be part of the conversation
rather than pushing them to an 800 number on your website.
Boost sales and customer loyalty with WhatsApp
1.5 Billion Users
Command consumer attention and conversation on one of the most dominant
communication platforms in the world. Send quick value-add notifications,
prompt viral social media campaigns, and provide full-fledged customer
service and support to 1.5 billion people across 180+ countries.
Enhance the customer journey with SMS
15.2 Million Texts Sent Every Minute
Text messages are opened on average 98% of the time and over half of customers
preferred text over any other means of communicating with customer service.
TTEC can help you leverage the power of asynchronous messaging, offer your
customers the convenience of texting with your brand, and boost CX.
Capitalize on this massive opportunity
Is your brand ready to meet customers where they already are?
Messages sent on WhatsApp,
Facebook Messenger, and
Instagram every day
Texts sent every
now and 2021
Message and chat associates at whatever scale you need
TTEC’s associates enable conversations anytime, anywhere, and on any device. We can provide message and chat specialists, 24/7, so you can respond to your customers on their schedule. Increase customer loyalty, NPS, and share of wallet using our universal super associates to engage with your customers through messaging channels. We offer global scalability with nearshore, offshore, and on shore talent solutions, while ensuring speed to implementation.
Omnichannel engagement across all touchpoints
TTEC is messaging experienced, and we can provide a seamless and consistent single point of communication. Our universal super associates have mastered every omnichannel interaction, are equipped to handle all levels of complexity, and can seamlessly pick up and route conversations across channels.
Apple Business Chat: The UltimateCX Game Changer for Improving CSAT and Reducing Call Volume
In this On-demand Webinar, get an exclusive look at Apple Business Chat – the rapidly evolving messaging channel that’s revolutionizing contact center call deflection and improving CSAT. Learn how to make this new conversational commerce channel accessible and inviting to your customers from Paul Ignasinski, SVP of TTEC Digital, and James Brown, Director of Strategic Solutions at LivePerson. Learn how Apple iOS13 enables 1.4B smartphone users to engage brands in new and exciting ways... and how to get the most out of it for your business.Watch the On-demand Webinar Short on Time? Download the Cheat Sheet
What Business Leaders Needto Know About the Evolution of Messaging and Chat
The first phase of the messaging/chat app revolution was dedicated to growth and driving adoption rates. Companies are beginning to enter the second phase, which is about building out services and monetizing a chat app’s user base. But this phase will likely be more challenging as developers try to figure out how to create the most engagement. Lead with the customer experience ahead of the technology, and adoption will follow.