Unleash the power
Improve utilization and optimize interactions by rapidly deployingAI-enabled conversational messaging channels. Deliver hyperpersonalized communications with built-in scalability, allowing customer service associates to quadruple the number of interactions they can handle concurrently.
Embrace messaging to ensure
increases in CSAT
A whopping 58% of customers text businesses that aren't even set up to respond.*
Is your brand truly ready to meet customers anywhere, and at any time? Gain a competitive edge with TTEC’s Humanify® messaging platform, strategic program designs, seasoned conversational designers, and universal associates.
Embrace messaging to ensure increases in CSAT.
*SOURCE: Martech Today
Strong messaging channel implementation can improve
associate productivity, attrition rates, CSAT, and sales
2x more efficient
Reduction in associate
4x increase in
98% open rates,
greater than email
Be seen and heard where your customers are
Increase market share with Apple Business Chat
1.4 Billion iOS devices
Make it easy for customers to talk to you via Apple Business Chat.
The platform's rich messaging capabilities, enable your brand to showcase
products, process transactions, schedule appointments, and more, all
through a secure encrypted channel — directly in Apple’s Messages app.
Grow your brand with Facebook Messenger
1.3 Billion Messenger Users
Facebook Messenger for business enables you to capitalize on your social
presence and engage right when your brand is top of mind, enabling you
to have meaningful interactions with your customers. With Facebook
Messenger, you can be available to be part of the conversation
rather than pushing them to an 800 number on your website.
Boost sales and customer loyalty with WhatsApp
1.5 Billion Users
Command consumer attention and conversation on one of the most dominant
communication platforms in the world. Send quick value-add notifications,
prompt viral social media campaigns, and provide full-fledged customer
service and support to 1.5 billion people across 180+ countries.
Enhance the customer journey with SMS
15.2 Million Texts Sent Every Minute
Text messages are opened on average 98% of the time and over half of customers
preferred text over any other means of communicating with customer service.
TTEC can help you leverage the power of asynchronous messaging, offer your
customers the convenience of texting with your brand, and boost CX.
Capitalize on this massive opportunity
Is your brand ready to meet customers where they already are?
Messages sent on WhatsApp,
Facebook Messenger, and
Instagram every day
Texts sent every
now and 2021
Message and chat associates at whatever scale you need
TTEC’s associates enable conversations anytime, anywhere, and on any device. We can provide message and chat specialists, 24/7, so you can send and receive messages to your customers on their schedule. Increase customer loyalty, NPS, and share of wallet utilizing our universal super associates and chat features to engage with your customers through messaging channels. We offer global scalability with nearshore, offshore, and on shore talent solutions, while ensuring speed to implementation.
Omnichannel engagement across all touchpoints
TTEC is messaging experienced, and we can provide a seamless and consistent single point of communication. Our universal super associates have mastered every omnichannel interaction, are equipped to handle all levels of complexity, and can seamlessly pick up and route conversations across channels.
The ultimate business
case for messaging
Messaging is a preferred channel for real time consumer conversations on mobile phones. CX leaders understand the many benefits chat and messaging have over voice calls, but only a handful of brands offer it. What gives? Messaging and SMS text platforms helps you create better customer experiences and customer service, and it is one of the only CX technologies that simultaneously lowers cost, increases employee productivity, and improves customer satisfaction. Read this white paper to learn why messaging is an essential channel and next steps on how to add and optimize it in your company's contact centers.Download the White Paper View more messaging resources