Property & Casualty Insurance

Accelerate customer-centricity and build a digital-first culture

Resilient P&C leaders must focus on reducing waste in the contact center to reduce customer service costs without sacrificing customer experience. To move forward, it’s crucial for P&C industry leaders to focus on creating unique and hyper-personalized products and services to support customers – like life insurance add-ons, job loss benefits, and creative premium options – to manage an uncertain future.

What We Do

Rapidly adapt for a competitive advantage through exceptional CX and contact center operational efficiencies.

CX for P&C Insurance

Back Office Support

Reduce costs, increase efficiencies, and improve CX. Our 24/7 asynchronous smart solutions blend rules-based processing and human intervention to execute best-in-class research, decision-making, and closure.

Reduce costs and gain efficiencies →Learn more→

At-home Remote Agent Platform

Scale up or down at the speed of change. Our remote contact center associate solution that merges the quality and security of an on-site center with the flexibility and cost structure of a work-from-home model

Scalable home sweet home →Learn more→

Omnichannel Orchestration

Drive business results with omnichannel CX technology. Your customers want to engage with you across many channels, and they expect consistent experiences. We help you realize business results of optimized, omnichannel orchestration so you can deliver the CX your customers demand.

The right channel at the right time →Learn more→

Intelligent Automation

Enhance self-service options and augment the associate experience. Imagine if you could improve first call resolution and average handle time by deflecting Tier 0 and Tier 1 interactions, while enabling human intervention for more complex interactions. Our automation, AI, and RPA solutions make it possible.

Optimize with automation →Learn more→

Customer Analytics

Convert data into insight and insight into action. Our customer analytics and CX analytics solutions help you gain a 360° view of the customer journey to better understand your customers’ expectations and anticipate their needs.

Gain a 360° view of the customer journey →Learn more→

We partner with the best-of-breed technology providers to deliver CX excellence across the entire customer journey. Learn more →Explore the CX ecosysem →

Outcomes View all Case Studies→

Insurance CX and technology solutions that
drive satisfaction, efficiency and sales

29% Growth in sales conversions
with highly skilled yet
cost-effective pre-sales team
See how → Read Case Study

$4.5M In projected cost savings
with flexible, smart
seasonal staffing approach.
See how → Read Case Study

$700K In cost savings with
the implementation of a
seasonal staffing model.
See how → Read Case Study

CX
Trends
Report:
The
2022
Edition

Deliver differentiated value
and create loyal customers.

Strategy Guide

10 predictions driving future customer experience success

Leading companies are doubling down on innovations and insights to drive both resilience and growth. If last year was a time for reflection and last-minute solutions, now is the time to act with purpose. In this strategy guide are customer and employee trends and tips to help companies rethink, reshape, and redefine how they do business. Make 2022 the year of transformative customer experience outcomes.

Get the Strategy Guide →Download now →