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Property & Casualty Insurance

Rapidly adapt for a competitive advantage in a world transformed by crisis

Emerge stronger from industry disruption by accelerating customer-centricity and building a digital-first culture.

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Pivot to retention, growth, and profitability in uncertain times

Resilient P&C leaders must focus on reducing waste in the contact center to reduce customer service costs without sacrificing customer experience. To move forward, it’s crucial for P&C industry leaders to focus on creating unique and hyper-personalized products and services to support customers – like life insurance add-ons, job loss benefits, and creative premium options – to manage an uncertain future.

  • Back Office Support
  • Humanify® @Home
  • Omnichannel Technology
  • Automation and AI
  • Customer Analytics​
 
 

Back Office Supprt

Reduce costs, increase efficiencies, and improve CX

Our 24/7 asynchronous smart solutions blend rules-based processing and human intervention to execute best-in-class research, decision-making, and closure.

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Humanify® at Home

Scale up or down at the speed of change

Our remote contact center associate solution that merges the quality and security of an on-site center with the flexibility and cost structure of a work-from-home model

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Omnichannel Technology

Drive business results with omnichannel CX technology

Your customers want to engage with you across many channels, and they expect consistent experiences. We help you realize business results of optimized, omnichannel orchestration so you can deliver the CX your customers demand.

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Automation and AI

Enhance self-service options and augment the associate experience

Imagine if you could improve first call resolution and average handle time by deflecting Tier 0 and Tier 1 interactions, while enabling human intervention for more complex interactions. Our automation, AI, and RPA solutions make it possible.

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Customer Analytics

Convert data into insight and insight into action

Our customer analytics and CX analytics solutions help you gain a 360° view of the customer journey to better understand your customers’ expectations and anticipate their needs.

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