Property & Casualty Insurance
Reduce costs and
risks while boosting
P&C firms need to be ready to help with technology and a comprehensivecustomer strategy. Our omnichannel and CX solutions can help.
Lead the way in digital
Telematics, the sharing economy, big data, digital communications, and a changingcompetitive landscape has shifted the focus from products and process to a personalized customer experience. TTEC helps P&C firms tap into the enormous potential these trends offer to improve customer experiences, operational efficiency, and reduce cost.
We help you find, acquire, and engagecustomers across all channels
Our customer care solutions deliver the people, processand technology requirements to deliver superior customer experiences for everything from basic claim inquiries to high-touch first notice of loss interactions.
Drive business results withomnichannel CX technology
Your customers want to engage with you across many channels,and they expect consistent experiences. We help you realize business results of optimized, omnichannel orchestration so you can deliver the CX your customers demand.
Automation and AI
Deliver hyperpersonalized communicationswith built-in scalability
Digital transformation and leading-edge technology capitalizes,such as self-service chatbots, live chat, messaging and other capabilities that drive efficient interactions to reduce cost and improve customer experience and loyalty.
Convert data into insight
and insight into action
Our sophisticated customer insights capabilities converts telematicsand IoT data into customized products, preferred channel offerings and personalized interactions that build deeper engagement. Our CX analytics help you get a 360° view of the customer journey.
We help you find, acquire, and engage
customers across all channels.
We offer a suite of marketing analytics, digitalmarketing and multichannel sales solutions that grow the product portfolios of existing customers and drive acquisition of new ones.
Guide to Effortless
Omnichannel is essential to succeed in the digital age. Turning on channels
or technology is simply not enough to win. Brands must understand the entire
customer journey and enable effortless interactions across any channel customers
choose. In this strategy guide, learn 4 key strategies and best practices to hit
the right notes for effortless omnichannel CX throughout the customer journey.