Property & Casualty Insurance
Rapidly adapt for a competitiveadvantage in a world transformed by crisis
Emerge stronger from industry disruption by accelerating customer-centricityand building a digital-first culture.
Pivot to retention, growth, and profitabilityin uncertain times
Resilient P&C leaders must focus on reducing waste in the contact center to reduce customer service costs without sacrificing customer experience. To move forward, it’s crucial for P&C industry leaders to focus on creating unique and hyper-personalized products and services to support customers – like life insurance add-ons, job loss benefits, and creative premium options – to manage an uncertain future.
Back Office Supprt
Reduce costs, increase efficiencies, and improve CX
Our 24/7 asynchronous smart solutions blend rules-based processingand human intervention to execute best-in-class research, decision-making, and closure.
Humanify® at Home
Scale up or down at the speed of change
Our remote contact center associate solution that merges thequality and security of an on-site center with the flexibility and cost structure of a work-from-home model
Drive business results withomnichannel CX technology
Your customers want to engage with you across many channels,and they expect consistent experiences. We help you realize business results of optimized, omnichannel orchestration so you can deliver the CX your customers demand.
Automation and AI
Enhance self-service options and augmentthe associate experience
Imagine if you could improve first call resolution and average handle time by deflectingTier 0 and Tier 1 interactions, while enabling human intervention for more complex interactions. Our automation, AI, and RPA solutions make it possible.
Convert data into insight
and insight into action
Our customer analytics and CX analytics solutions help you gain a 360°view of the customer journey to better understand your customers’ expectations and anticipate their needs.
7 Predictions for P&C InsuranceExperiences in 2021
Against the backdrop of digital transformation and pandemic response, property & casualty (P&C) insurers must focus on accelerating efficiencies and redrawing the experience landscape to prepare for a strong future. This requires prioritizing innovation, eliminating waste, and increasing cost savings, while simultaneously delivering fast, digital-first customer interactions.Download the Strategy Guide See more P&C Insurance resources