Property & Casualty Insurance

Reduce costs and risks while boosting customer engagement

P&C firms need to be ready to help with technology and a comprehensive customer strategy. Our omnichannel and CX solutions can help.


Lead the way in digital transformation

Telematics, the sharing economy, big data, digital communications, and a changing competitive landscape has shifted the focus from products and process to a personalized customer experience. TTEC helps P&C firms tap into the enormous potential these trends offer to improve customer experiences, operational efficiency, and reduce cost.

  • Customer Care
  • Omnichannel Technology
  • Automation and AI
  • Customer Analytics​
  • Marketing Analytics​

Customer Care

We help you find, acquire, and engage customers across all channels

Our customer care solutions deliver the people, process and technology requirements to deliver superior customer experiences for everything from basic claim inquiries to high-touch first notice of loss interactions.

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Omnichannel Technology

Drive business results with omnichannel CX technology

Your customers want to engage with you across many channels, and they expect consistent experiences. We help you realize business results of optimized, omnichannel orchestration so you can deliver the CX your customers demand.

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Automation and AI

Deliver hyperpersonalized communications with built-in scalability

Digital transformation and leading-edge technology capitalizes, such as self-service chatbots, live chat, messaging and other capabilities that drive efficient interactions to reduce cost and improve customer experience and loyalty.

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Customer Analytics

Convert data into insight and insight into action

Our sophisticated customer insights capabilities converts telematics and IoT data into customized products, preferred channel offerings and personalized interactions that build deeper engagement. Our CX analytics help you get a 360° view of the customer journey.

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Marketing Analytics

We help you find, acquire, and engage customers across all channels.

We offer a suite of marketing analytics, digital marketing and multichannel sales solutions that grow the product portfolios of existing customers and drive acquisition of new ones.

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