From subscription
to loyalty. We’ve got
your streaming
platform covered.
Our behind-the-scenes crew and technology handles everything from subscriber support to fraud prevention so your users stay tuned, engaged, and coming back for more.
From subscription to loyalty
We’ve got your streaming
platform covered.
Our behind-the-scenes crew and technology handles
everything from subscriber support to fraud prevention so
your users stay tuned, engaged, and coming back for more.
How we can help:
From AI that predicts when a viewer might churn, to remote teams that scale with your biggest releases, our streaming support services cover every frame of your customer experience.
We blend smart tech, trained associates, and streaming-savvy strategies so you have the tools —and the people— to fix friction fast, grow loyalty, and keep audiences pressing play.
24/7 omnichannel support to handle any issue — account, app, or attitude.
Account management
Billing support
Whether it’s a broken stream or a lost connection, we troubleshoot across all devices to keep binge nights and big events uninterrupted.
Troubleshooting
Backoffice
Our experienced Inside Sales team can help attract, acquire, and onboard new advertisers. Consult and optimize spend for existing clients and win back former advertisers.
Self-service with agent assistance spend nearly 4x's more than self-service only advertisers.
Backed by data, scripts, and AI-powered nudges, we resolve, then we help you grow.
Enables revenue without new headcount
Integrated with care channels, not separate from them
Backed by 30+ years of CX/sales expertise
Powered by real-time data, not guesswork
Whether it’s resolving friction fast or surprising fans with perks, we turn “cancel” into “continue watching.”
With our holistic retention and loyalty solutions, we help brands drive advocacy and maximize customer lifetime value.
Speed, accuracy, and proficiency combined. Get peace of mind with protection from account takeovers to promo abuse, and everything in between:
Customer onboarding implementation
Fraud management investigation
Rules design
Fraud analysis
Model training/labeling
Customer support and customer care
Continuous optimization
Keep your platform clean, respectful, and brand-safe — with AI + human moderation for comments, reviews, and user-submitted content.
HOW WE
CAN HELP:
From AI that predicts when a viewer might churn, to remote teams that scale with your biggest releases, our streaming support services cover every frame of your customer experience.
We blend smart tech, trained associates, and streaming-savvy strategies so you have the tools —and the people— to fix friction fast, grow loyalty, and keep audiences pressing play.
24/7 omnichannel support to handle any issue — account, app, or attitude.
Account management
Billing support
Whether it’s a broken stream or a lost connection, we troubleshoot across all devices to keep binge nights and big events uninterrupted.
Troubleshooting
Backoffice
Our experienced Inside Sales team can help attract, acquire, and onboard new advertisers. Consult and optimize spend for existing clients and win back former advertisers.
Self-service with agent assistance spend nearly 4x's more than self-service only advertisers.
Backed by data, scripts, and AI-powered nudges, we resolve, then we help you grow.
Enables revenue without new headcount
Integrated with care channels, not separate from them
Backed by 30+ years of CX/sales expertise
Powered by real-time data, not guesswork
Whether it’s resolving friction fast or surprising fans with perks, we turn “cancel” into “continue watching.”
With our holistic retention and loyalty solutions, we help brands drive advocacy and maximize customer lifetime value.
Speed, accuracy, and proficiency combined. Get peace of mind with protection from account takeovers to promo abuse, and everything in between:
Customer onboarding implementation
Fraud management investigation
Rules design
Fraud analysis
Model training/labeling
Customer support and customer care
Continuous optimization
Keep your platform clean, respectful, and brand-safe — with AI + human moderation for comments, reviews, and user-submitted content.
Challenges we solve
We help streaming platforms tackle
what matters most
Low Ad Revenue
from poor CX:
Improve the viewer experience with faster support and fewer frustrations—keeping users engaged longer and making your ad inventory more valuable.
Content & access
concerns:
Guide users to what they’re looking for—quickly. Smart routing and support tools resolve content availability or access issues without the wait.
Billing mistakes &
payment anxiety
Automated billing support and real-time assistance reduce errors, clarify charges, and ease refund tension—keeping trust (and revenue) intact.
Cancellations & refund friction:
We make it easy to solve the issue before the cancel button gets clicked—using proactive outreach, empathetic agents, and frictionless resolution.
Account access &
subscription confusion:
Confused logins? Forgotten plans? We simplify access and help subscribers understand their accounts—without the back-and-forth.
Ineffective or
unreachable support
Global, 24/7 CX teams and AI tools ensure support is always on—fast, helpful, and ready to reduce churn with every interaction.
Proof not promises:
Behind-the-Scenes tech with On-Screen impact
TTEC Clarity
Noise reduction and
accent softening tool
Enhances associate-customer interactions by removing background noise and softening accents, enabling clearer, more focused conversations.
Read more →
TTEC ADDI
Real-time Translation
Delivers fast, natural-sounding two-way translation in 30+ languages, helping customers and associates communicate smoothly across borders.
Read more →
TTEC Perform
AI-Powered
Performance Coaching
Analyzes associate data to deliver AI-powered coaching, feedback, and recognition, driving personalized growth and performance.
Read more →
TTEC Let Me Know
Generative AI
Knowledge Assistant
Understands customer questions and generates suggested responses in real time to boost associate speed and accuracy.
Read more →
TTEC RealSkill
AI-Enhanced
Training Simulations
Offers realistic contact center simulations with real-time feedback to build skills and confidence.
Read more →
TTEC Insights
AI-Driven
Interaction Analytics
Extracts actionable insights from customer interactions to inform decisions and optimize CX.
Read more →
TTEC Intelligent Fraud Automation
AI-Powered Fraud Prevention
Integrates real-time AI fraud detection into the CX lifecycle to proactively detect and mitigate threats.
Read more →
AI that keeps viewers watching
Streaming subscribers expect fast, personalized support, anytime, on any device. With Generation AI, you can predict what users need before they ask, resolve tech issues in real time and reduce churn without scaling your team. Explore how streaming platforms are using AI to scale support, cut costs, and keep subscribers coming back.
Discover the impact of our AI SolutionsMore insights from TTEC
-
Cirque du Soleil offers ringside seat to superior CX with Work At Home model
Read the case study -
Want to win the streaming wars? Start with CX
Read the blog post -
RapidResponse CX
Download the datasheet -
All in on AI: 3 winning strategies for casinos and sports betting brands to elevate CX
Read the blog post -
Level-up your CX game: Media and Entertainment Data Sheet
Download the datasheet -
Proactive partnership levels up gaming brand's customer experience
Read the case study -
Level up gaming trust and safety in 2024 with AI
Read the blog post -
3 lessons the CX world can learn from gaming pioneers
Read the blog post -
Want to improve gaming CX? Your AI needs to be seamless
Read the blog post -
$4.9M annual savings unearthed for a peripheral gaming device client
Read the case study -
3 reasons to consider gamers when recruiting for CX jobs
Read the blog post -
Ally Financial supports the creator economy through esports and gaming
Read the article
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Let’s design CX your viewers will fall in love with
Let’s design CX your viewers will fall in love with
Let’s design CX your viewers will fall in love with
Whether you’re experimenting with AI, prepping for the next big drop,or growing into new markets, we’ll help you build a support experience that keeps subscribers streaming (and sticking around).
