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Exceed growth expectations and reduce costs to make the 2023 Open Enrollment your best one yet.
Exceed growth expectations and
reduce costs to make the 2023
Open Enrollment your best one yet
Grow your member base
quickly while lowering
cost per enrollment
The old ways of keeping costs down don’t work anymore. It’s time to reimagine the processes and technologies needed for Open Enrollment success. TTEC’s end-to-end telesales solutions combine omnichannel contact center operations, highly skilled associates, best-in-class technology, and strategic guidance to boost compliant enrollments.
Omnichannel solutions for a seamlesshealthcare Open Enrollment
With more than a decade of experience providing omnichannel telesales supportto the nation’s leading Medicare and IFP brands, TTEC can enhance your current telesales operation or staff associates to provide flexible Telesales as a Service.
Web / chat
IVR and call
Drive next-level telesales with
customer experience support
Our end-to-end telesales solutions combine best-in-class technology, optimized labor, AIand automation, and a CX roadmap to take telesales to the next level. We have the people, technology, and expertise to drive compliant conversions and optimize your enrollment period.
Embrace digital solutionsto cut costs and improve CX
Interact with members where and how they prefer, with digital tools that can ensure members get the answers and information they need. And with omnichannel optimization across channels such as messaging and chat, you can bring added convenience to members while allowing associates to resolve inquiries more efficiently.
Optimize seasonal rampsand speed-to-proficiency
Yesterday's curriculum won't work with today's workforce. That's why we've developed RealPlay™ AI-enabled bots that can provide scalable practice for associates to refine their skills before working with enrollees. And our sentiment analytics and real-time coaching can help identify opportunities for improvement and automation.
Outcomes View all Case Studies→
Increase Telesales and lower cost per enrollmentwith the right mix of talent and technology
See how → time during open enrollment with nimble customer support.Read Case Study
Overcome open enrollment’s challenges
with CX best practices. Learn how.
3 ways to make Open Enrollment easier on your business
Learn how to prepare for volume surges, ramp associates quickly, and deliver great member experiences – all while keeping cost per enrollment down.