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Revolutionizing Telesales
Exceed growth expectations and reduce costs to make the 2023 Open Enrollment your best one yet.
HEALTHCARE
Revolutionizing Telesales
Exceed growth expectations and
reduce costs to make the 2023
Open Enrollment your best one yet
Grow your member base
quickly while lowering
cost per enrollment
The old ways of keeping costs down don’t work anymore. It’s time to reimagine the processes and technologies needed for Open Enrollment success. TTEC’s end-to-end telesales solutions combine omnichannel contact center operations, highly skilled associates, best-in-class technology, and strategic guidance to boost compliant enrollments.
Omnichannel solutions for a seamless healthcare Open Enrollment
With more than a decade of experience providing omnichannel telesales support to the nation’s leading Medicare and IFP brands, TTEC can enhance your current telesales operation or staff associates to provide flexible Telesales as a Service.
Web / chat
experience
IVR and call
routing strategy
Enrollment
automation
Self-service strategy
and co-browse
Microsites and
messaging
Drive next-level telesales with
customer experience support
Our end-to-end telesales solutions combine best-in-class technology, optimized labor, AI and automation, and a CX roadmap to take telesales to the next level. We have the people, technology, and expertise to drive compliant conversions and optimize your enrollment period.
Embrace digital solutions to cut costs and improve CX
Interact with members where and how they prefer, with digital tools that can ensure members get the answers and information they need. And with omnichannel optimization across channels such as messaging and chat, you can bring added convenience to members while allowing associates to resolve inquiries more efficiently.
Optimize seasonal ramps and speed-to-proficiency
Yesterday's curriculum won't work with today's workforce. That's why we've developed RealPlay™ AI-enabled bots that can provide scalable practice for associates to refine their skills before working with enrollees. And our sentiment analytics and real-time coaching can help identify opportunities for improvement and automation.
Outcomes View all Case Studies→
Increase Telesales and lower cost per enrollment with the right mix of talent and technology
Strategy Guide
3 ways to make Open Enrollment easier on your business
Learn how to prepare for volume surges, ramp associates quickly, and deliver great member experiences – all while keeping cost per enrollment down.
Optimize your Open Enrollment by Revolutionizing Telesales
Get started today
STRATEGY
GUIDE
