Communications, Media and Technology

×
Communications, Media, + Technology

Customer experience is now the deciding factor

Our solutions help companies that serve large, complex customer bases manage a complicated array of ever-changing products and services and deliver flawless interactions across every channel.

 
 

Keeping up with customer expectations can be a challenge

 

Businesses in the communications, technology, and media industries serve huge customer bases, need to support a complex, ever-changing array of products and deliver communication services that require immediate attention when they are down. How do you provide personalized, 24/7 support for over 110 million customers with extremely high expectations?

We’ve built a set of omnichannel customer service and experience solutions that simplify complexity, drive engagement, and reduce costs. Our solutions are based on insight from analytics that determine the “why” behind “what” customers are calling about. We use root cause analysis to design and deliver the most efficient channel experience across every environment. The result – a frictionless customer experience that builds loyalty and profitability.

View our Streaming Entertainment Services solution sheet here.

 
 

Communications, Media, + Technology Solutions

| Communications

How are communication leaders able to acquire, retain, and grow customer relationships in the competitive marketplace?

| Media

See how media companies are using customer insight to increase relevance and revenue.

 
| Technology

What does it take to keep customers interested when today's new product quickly becomes yesterday's news?

 

How can we help?

We’d love to hear from you.
Contact us
 

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
Global CX Leader TTEC to Open New Humanify™ Customer Engagement Center in Gwinnett County, Georgia
500 new customer care and omnichannel interaction management associate positions will support local economy
Customer Engagement Leader TTEC Achieves HITRUST CSF® Certification to Manage Risk, Improve Security Posture and Meet Compliance Requirements
HITRUST CSF Certification validates TTEC's commitment to meeting key regulations and protecting sensitive information
latest news
latest news