Today's innovative businesses are disrupting the market and challenging traditional business and service models. They are progressive, rapidly growing and need a technology partner that can deliver a digital customer experience as innovative as their brand.
Humanify Connect is an enterprise-class, highly scalable, all-in-one cloud solution natively designed for digital interactions. Its advanced features make it easy to use, simplify deployment, and give quickly moving ventures the agility to grow their service experience as quickly as their business.
All-in-one associate desktop
Manage all interaction types, including voice, chat, email, video, social, and SMS, from a single associate software interface.
Dynamic Omnichannel Routing
Real-time agent and skill-based intelligent routing across channels.
IVR and AI/Automation reduce cost and improve efficiency by directing routine customer interactions to more cost-effective, but still personalized, self-service applications.
Supercharge your contact center
Leverage customer journey orchestration and our Customer Insights Platform to enable deeper data insights for greater business impact.
A single view of the customer,
from a single associate desktop
Our interface includes controls on a single, intuitive desktop to manage allinteraction types, including voice, chat, email, video, social, and SMS. Our contact center platform also includes customer journey orchestration, cross-channel interaction history, real-time personal metrics, and proactive and internal chat.
Key features of our omnichannel
contact center software platform
Campaign operator dashboard
Call progress analysis
Transfer within channels
Transfer across channels
Virtual queue callback
Custom score cards
Post contact surveys
Monitoring and barge-in
Interactions bound together as a case
Contextual knowledge management
AI, including: Chatbots, speech to text, natural language processing, conversation, sentiment
Charts and graphs
Customizable report creation
Surveys after each contact
All-in-one home page (agent, supervisor)
Advanced scorecards and grading