Healthcare Blogs and Articles

Next enrollment season: Ready for a reset?

Consumers are more sophisticated than ever about their choices. Can your program rise up to meet them where they want to be?

6 ways AI can enhance your medical information program — today

AI-human blend will be a top healthcare customer experience trend in 2024

HMEs: Don’t fold under pressure — CX pays dividends

Folx Health Q&A: Care designed for a marginalized community

Chief clinical officer describes how care and resources engage LGBTQIA+ people who might otherwise neglect their health

FTW: Messaging (done right) is a powerful engagement opportunity for healthcare

A brave new world: Pharma customer engagement

The new pharma era breeds customer centricity, innovation, and engagement with patients, physicians, and all partners in the healthcare ecosystem.

Teladoc Health Q&A: How one side of the CX coin shines the other

SVP of client experience and operations outlines how an inquisitive organization incorporates feedback to anticipate customer needs

Not to belabor the point, but workforce matters for consumer-directed healthcare acquisition and retention strategy

Digital healthcare experiences will be a top CX trend

New Year’s resolution healthcare won’t regret: CX/EX investment

Building Trust in the Healthcare Industry

Achieving customer trust can put healthcare firms in a position of competitive strength that can lead to long-term financial gains.

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