Learning Services

Making learning fast, engaging, and effortless

Learning Services

Making learning fast, engaging, and effortless

Innovate to prepare learners for success

Without the right employee training, a customer experience can go downhill, fast. Save time, money, and frustration with personalized learning paths and AI-driven practice simulations to boost associate speed and proficiency.

Three components work cooperatively and seamlessly to prepare learners for success

Our proprietary award-winning Learning Solution leverages the latest Artificial Intelligence (AI), voice recognition, machine learning technology, responsive game development, and data visualization.

AI-simulated Conversations

AI-powered engine that provides
asynchronous practice, consistent
feedback and personalized coaching

Sandbox

Responsive front end and
database that enables PCI
compliant systems practice

Dashboard

Operations-based, insights platform
that provides KPI performance,
including speed-to-proficiency

Download the Data Sheet

Make learning fast, engaging, and effortless with our award-winning solution

Meet RealSkill, a learning approach from TTEC that gets smarter as your employees do. From curriculum design and development to AI enabled simulations and conversations that provide real time feedback, our patented approach provides contact center leaders and their frontline teams with everything they need to dramatically improve performance from nesting through production.

RealSkill won 2020 CCW Excellence Award for Disruptive Technology of the Year.

Real-time coaching and feedback

An AI-powered engine provides asynchronous practice, consistent feedback, and personalized coaching.

270%Jump in quality score achievement

READ THE CASE STUDY

Experiment in the sandbox

Replicas of client system interfaces create a safe and compliant training environment that enables hands-on practice.

58%reduction in attrition

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AI mimics real conversations

Learners practice call and chat handling with realistic AI-powered “customers.” Each interaction is scored, providing coaching notes on the learners' successes and areas of opportunity.