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Humanify® Enterprise for Government

Secure cloud contact center solution for government agencies

Today's constituents want omnichannel interactions that are intuitive, connected, and personalized across every channel.

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Humanify Enterprise Government
(Humanify G)

powered by:
Cisco's Hosted Collaboration
for Contact Center (HCS-CC)
Cisco's Unified
Communications (HSC-UC)
TTEC's proprietary
Humanify Portal
 

 
  • Cisco's Hosted Collaboration for Contact Center (HCS-CC)
  • Cisco's Unified Communications (HSC-UC)
  • TTEC's proprietary Humanify Portal
 
 

Highly-scalable cloud solution

Humanify G is a secure cloud contact center solution designed for government agencies with up to 80,000 unified communications endpoints and 24,000 knowledge workers or agents, allowing you to scale as needed to meet citizen demand.

FedRAMP JAB Authorized Security and Compliance

Humanify – G has met stringent security and reliability standards and is FedRAMP Joint Authorization Board (JAB) Authorized and listed on the FedRAMP Marketplace. Our solution also helps agencies comply with Section 508.

Dynamic omnichannel routing

Multi-channel contact center technology, including real-time agent and skill-based intelligent routing across channels.

High quality self-service options

Interactive voice response (IVR) and chatbots reduce cost and improve efficiency by directing routine citizen interactions to more cost-effective, but still personalized, self-service applications.

High availability/disaster recovery

Deployed across two data centers for full failover in the event of an outage.

Download Data Sheet

 

 

Responsive Omnichannel Tools

Our government contact centers deliver seamless digital interactions with advanced service features to give citizens the customer experiences they expect, customer service representative and caseworkers the tools they need for success, and local government and federal agencies the key performance outcomes they require.

Main features of our secure cloud contact center for government

multi-channel customer contact features

Channels

Voice (Inbound + outbound)

Chat (static + proactive)

SMS/MMS (short + proactive)

Email

Video

Co-browse

Social

Fax

Bots

UC & CRM

CRM Integrations

Cross-channel interactions history

Unified communications

world class customer service representative features

Agent

Omnichannel desktop

Humanify callbacks

Journey orchestration

Knowledge management

Dynamic routing

IVR

Whisper

Co-browse

workforce management features

WFM & Reporting

Standard & customizable reporting

Real-time dashboards Humanify Insights Platform

Quality management

Call & screen recording

Supervisor features of our call center for government agencies

Supervisor & Q&A

Humanify Portal & Humanify Portal mobile

Interaction manager call flow builder

Actionable dashboards

Post call surveys

Outbound campaign management

(progressive, preview & predictive dialing)

Supervisor assist

Monitoring, barge-in, and coaching

Single interface management tool

Humanify® Portal

Humanify Portal is an exclusive application to Humanify G. It provides easy access to your contact center administrative and management tools, increasing the flexibility of the Cisco platform.

This customizable, user-friendly interface improves support services by providing management of all your contact center interactions, employees and productivity.

Download Data Sheet
 

Start transforming your citizen experience today

TTEC offers a comprehensive suite of citizen-centric contact center services and solutions, including strategy, technology, and systems integration.

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