Humanify® Enterprise for Government

Secure cloud contact center solution for government agencies

Today's constituents want omnichannel interactions that are intuitive, connected, and personalized across every channel.

Contact Us


Humanify Enterprise Government
(Humanify G)

powered by:
Cisco's Hosted Collaboration
for Contact Center (HCS-CC)
Cisco's Unified
Communications (HSC-UC)
TTEC's proprietary
Humanify Portal

  • Cisco's Hosted Collaboration for Contact Center (HCS-CC)
  • Cisco's Unified Communications (HSC-UC)
  • TTEC's proprietary Humanify Portal

Highly-scalable cloud solution

Humanify G is a secure cloud contact center solution designed for government agencies with up to 80,000 unified communications endpoints and 24,000 knowledge workers or agents, allowing you to scale as needed to meet citizen demand.

FedRAMP JAB Authorized Security and Compliance

Humanify – G has met stringent security and reliability standards and is FedRAMP Joint Authorization Board (JAB) Authorized and listed on the FedRAMP Marketplace. Our solution also helps agencies comply with Section 508.

Dynamic omnichannel routing

Multi-channel contact center technology, including real-time agent and skill-based intelligent routing across channels.

High quality self-service options

Interactive voice response (IVR) and chatbots reduce cost and improve efficiency by directing routine citizen interactions to more cost-effective, but still personalized, self-service applications.

High availability/disaster recovery

Deployed across two data centers for full failover in the event of an outage.

Download Data Sheet


Main features of our secure cloud contact center for government

Our government contact centers deliver seamless digital interactions with advanced service features to give citizens the customer experiences they expect, customer service representative and caseworkers the tools they need for success, and local government and federal agencies the key performance outcomes they require.

multi-channel customer contact features


Voice (Inbound + outbound)

Chat (static + proactive)

SMS/MMS (short + proactive)








CRM Integrations

Cross-channel interactions history

Unified communications

world class customer service representative features


Omnichannel desktop

Humanify callbacks

Journey orchestration

Knowledge management

Dynamic routing




workforce management features

WFM & Reporting

Standard & customizable reporting

Real-time dashboards Humanify Insights Platform

Quality management

Call & screen recording

Supervisor features of our call center for government agencies

Supervisor & Q&A

Humanify Portal & Humanify Portal mobile

Interaction manager call flow builder

Actionable dashboards

Post call surveys

Outbound campaign management

(progressive, preview & predictive dialing)

Supervisor assist

Monitoring, barge-in, and coaching

Single interface management tool

Humanify® Portal

Humanify Portal is an exclusive application to Humanify G. It provides easy access to your contact center administrative and management tools, increasing the flexibility of the Cisco platform.

This customizable, user-friendly interface improves support services by providing management of all your contact center interactions, employees and productivity.

Download Data Sheet

Start transforming your citizen experience today

TTEC offers a comprehensive suite of citizen-centric services and solutions, including strategy, turnkey contact center outsourcing, technology, systems integration, and agent training and onboarding.

*Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other Countries.