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Glossary

Robotic Desktop Automation (RDA)

TTEC | Glossary | Robotic Desktop Automation (RDA)

What is Robotic Desktop Automation (RDA)?

Robotic Desktop Automation (RDA) is a part of larger group of automation tools used for enterprise-wide process and workflow improvements. This desktop automation is implemented at the level of individual business users’ desktops, and it helps facilitate more robust CX delivery.

RDA implementation increases customer service agent efficiency as the desktop application has drag and drop features that automates manual tasks and guides human process steps with the aid of software robots.

TTEC's RDA solutions and robotic desktop tools simplifies common workstream complexities so contact centers can deliver seamless customer experiences in every channel.

Additional Robotic Desktop Automation (RDA) Resources

  • Contact Center Automation - Tools and Trends: The implementation of contact center automation is accelerating, so it is essential for companies to implement best practices, or risk falling behind the competition. Technological advances in routing systems, robotic process automation (RPA), AI, and machine learning (ML) are literally changing the face of customer care.
  • TTEC + Pega Partnership: Accelerate digital transformation and optimize front- and back-office processes with intelligent automation, RDA, and RPA.
  • Speed up ROI with CX Intelligent Automation: Top 4 ways to use robotic desktop automation and robotic process automation solutions to grow significant ROI fast.