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Glossary

Hosted Call Center

TTEC | Glossary | Hosted Call Center

What is a Hosted Call Center?

A Hosted Call Center is a modern customer experience solution where contact center software is installed or hosted by an off-site service provider's system.

Many of today's contact center leaders are migrating to Hosted Call Centers as a strategic way to lower Total Cost of Ownership (TCO).  

TTEC believes in a world where delivering superior customer experience is always possible. That's why we deploy contact center solutions on premises, hosted, and in the cloud -- and we provide managed services to remove technical hurdles contact centers frequently face when trying to optimize communication infrastructures.

Additional TTEC Resources
  • Masterminding the Contact Center of the future: In this video, see how re-imagining your service organization, from the customers' points of view, can help you deploy the contact center of the future... in the present.
  • Three Reasons to Embrace the Cloud: Widely embraced today for its ability to enable data sharing across departments and streamline work processes, cloud computing is becoming more than a way to reduce costs; it’s becoming a means to the long-time challenge of connecting the organization and all its data points.
  • Portable Cloud Solution for Increased Productivity: A state governmental office, responsible for child support enforcement was looking to upgrade its infrastructure to a sophisticated telephony platform. We deployed a new platform to 74 offices and implemented our cloud solution.
  • Four Ways the Cloud is Transforming the Customer Experience: Many organizations have been won over by cloud computing's promise of cost-efficient, on-demand data resources. At the same time, the market is still growing, with organizational leaders finding innovative ways to drive improved business results through the cloud.