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Glossary

Employee Engagement

TTEC | Glossary | Employee Engagement

What is Employee Engagement?

Employee Engagement is the amount of passion, commitment, and effort employees put into furthering their career.

Employees are an organization's best assets, and when they're highly engaged, their work ethic, motivations, and goals all flourish. Engaged employees bring their best selves to work every day, and they look forward to helping solve customer problems quickly and effectively -- and they do it all with a smile on their face.

At TTEC, we believe that employee engagement is an indicator of whether employees feel valued, heard, understood and motivated to work each day. And at the end of the day, cared for employees will care more for your customers.

All our contact center services, tools, and solutions are routed in improving employee engagement, knowing that wherever there are happy employees, happy customers soon follow.

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