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Glossary

Call Center CRM

TTEC | Glossary | Call Center CRM

What is Call Center CRM?

Call Center Customer Relationship Management (CRM) is a technology solution that gives agents access to account information and history quickly. CRM technology makes it easier for agents to help customers because they get relevant information during support calls, in real-time, across all channels.

Productivity, operational efficiency, and customer satisfaction are all adversely impacted when Call Center Customer Relationship Management (Call Center CRM) systems aren't properly integrated into an organization's contact center software.  

That's why TTEC only designs bleeding-edge contact center and CRM solutions that are able to be completely integrated. Our experts know exactly how to solve for common call center complaints like multiple screens, disparate applications, and disconnected experiences. 

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