What is Call Center CRM?
Call Center CRM (or Contact Center CRM) is a cloud-based contact center software that integrates with other call center technology and enables sales teams and customer support teams to see customer information and all customer interactions for each individual caller in one place.
Sales and service teams use customer relationship management (CRM) systems to simplify contact center operations, improve customer service in real time, and enhance customer satisfaction. CRM integrations use omnichannel routing to gather data from live chats, incoming calls, call recordings, and social media and condense it all into a single location. The result – faster resolution times and hyper-personalized customer interactions.
TTEC’s Call Center CRM solutions unify phone systems and contact center applications into a single interface, making it effortless for agents to deliver superior customer service and support. Drive down costs and increase agent productivity with our integrated and intuitive call center CRM software.
Additional Call Center CRM Resources
- 4 CRM Trends Driving CRM Innovation : A growing Customer Relationship Management ecosystem enables all contact enter associates to better serve customers. Learn CRM software best practices and trends now.
- Does CRM Simplify the Customer Experience?: The ability to present customer information enables associates to better serve customers. But not all CRM integrations perform the same.
- TTEC Expands FedRAMP-Authorized Cloud Contact Center CRM Solution : TTEC further strengthens its direct and partner sales channels with its cloud contact center solution and pending IL4 authorization for federal, state, and local government.
- When Call Centers Fail Associates, They Fail Customers: TTEC’s CRM solutions empower your sales and service associates to deliver exceptional customer experiences and journeys in real time, every time.