What is Call Center CRM?
Call Center Customer Relationship Management (CRM) is a technology solution that gives agents access to account information and history quickly. CRM technology makes it easier for agents to help customers because they get relevant information during support calls, in real-time, across all channels.
Productivity, operational efficiency, and customer satisfaction are all adversely impacted when Call Center Customer Relationship Management (Call Center CRM) systems aren't properly integrated into an organization's contact center software.
That's why TTEC only designs bleeding-edge contact center and CRM solutions that are able to be completely integrated. Our experts know exactly how to solve for common call center complaints like multiple screens, disparate applications, and disconnected experiences.
Additional TTEC Resources
- Powering Knowledgeable Customer Journeys: TTEC’s integrated and accessible customer relationship management solutions are the foundation of an exceptional customer experience
- Does CRM Simplify the Customer Experience?: CRM tools in the contact center provide valuable information, but can complicate the customer experience.
- Six Ways Contact Center Analytics Solutions Can Create Business impact: The Power of Next-Gen Analytics Solutions in the Contact Center
- The Relationship Dynamic: Mapping Customer Interactions: Researchers, psychologists, and scientists of all types continually study relationships, but what happens when you start connecting things seemingly unrelated (like diseases) or start mapping customer interactions?
- Investing in Total Customer Relationships Accrues Customer Loyalty: Total Relationship Loyalty puts into action the idea that customers should be rewarded for their entire relationship with a bank.