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Contact center as a service masthead with man working on computer
FLEXEX

Building an employee-centric work experience

Our FlexEX approach is an agile workplace
strategy that meets the needs and
preferences of today’s workforce.

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Improve retention, productivity, and culture with FlexEX

A recent survey by Gallup found that a staggering 94% of employees want more flexible work options. Providing employees with flexibility has been shown to have a positive impact on retention, productivity, and culture. Our FlexEX approach is an agile workplace strategy that meets the needs and preferences of today’s workforce.

Tap into a more diverse workforce

Groups that have traditionally fallen out of the contact center workforce, due to its rigid schedules, now have the opportunity to re-enter through our FlexEX approach. FlexEX allows companies to tap into a more global, skilled, diverse workforce.

80% of employees say they want flexibility in where they work

FutureForum

94% say they want flexibility in when they work.

FutureForum

Improve retention and reduce cost

The skilled labor shortage and wage war means retention is at an all-time low. Organizations that adapt to flexible working arrangements improve retention by as much as 50%. FlexEX reduces your overall cost to serve by increasing retention rates and lowering overheads associated with brick-and-mortar locations.

Flexible working decreases turnover by as much as 50% with employees feeling more loyal and refreshed.

Stanford University

Today's employees want the best of both

Brick &
Mortar
Work From
Home
Traditional
Center-based, full-time delivery
Work from home, full-time delivery
Flex
Associates with greater levels of scheduling flexibility
Shared
Associates shared across multiple programs
Gig
Independent contractors working in a transactional model
 
 
Ready to improve your customer relationships? And deliver CX at scale.