You move
FAST,
we keep everything
else running
We act as your agile, external pit crew for Fintechs, seamlessly scaling your technology infrastructure and customer support behind the scenes so your users stay engaged and your business never slows down.
You move
FAST,
we keep everything else running
We act as your agile, external pit crew for Fintechs,
seamlessly scaling your technology infrastructure and
customer support behind the scenes so your users
stay engaged and your business never slows down.
Enterprise muscle to match Fintech speed.
Built on 40+ years of experience supporting the most demanding players in banking and financial services, we bring proven operating discipline and enterprise-grade practices to high-velocity Fintech environments.
Agility at scale
without friction
Rapidly adapt capacity, workflows, and execution as demand accelerates
Your one-stop
Fintech Hub
Unify CX, payments, risk, disputes, and fraud under a single experience partner
Automation when it matters. People when it counts.
Seamlessly combine AI-powered automation with human precision to improve processes and accelerate outcomes.
Fin-TTEC Solutions
One place. Zero Friction.
We are a sandbox environment where Fintechs can try new financial products before they go live with no compliance risk or customer burnout.
- Omnichannel Customer Support
- Live Chat & In-App Support
- Digital onboarding support including activation and adoption
- Back-office operations involving CX enablement and case management
- Demand generation sales covering SDR and BDR appointment setting
- Lead qualification and nurture from MQL to SQL
- Merchant acquisition support for payments or B2B partner development
- Customer success across retention, renewals, and expansion
- Fraud monitoring and transaction review
- Account takeover investigations
- Scam and mule detection operations
- Content moderation and live platform safety
- KYC and KYB operations
- AML alert triage and case support
- Regulatory complaints case management
- Payments operations across cards, wallets, and transfers
- Exceptions handling and reconciliation
- Disputes and chargebacks processing
- Claims management based on product requirements
- Loan servicing
- Account servicing and maintenance
- Early-stage collections
- AI-driven coaching that personalizes and accelerates agent growth
- Gamified training with real-time coaching that cuts costs and speeds onboarding
- Transform customer interactions into actionable intelligence for fast ROI
- Real-time translation across 30+ languages
- Eliminate background noise for clearer, more professional customer calls
- AI-powered fraud detection and mitigation in real time
Fin-TTEC
Solutions
One place. Zero Friction.
We are a sandbox environment where Fintechs can try new financial products before they go live with no compliance risk or customer burnout.
- Omnichannel Customer Support
- Live Chat & In-App Support
- Digital onboarding support including activation and adoption
- Back-office operations involving CX enablement and case management
- Demand generation sales covering SDR and BDR appointment setting
- Lead qualification and nurture from MQL to SQL
- Merchant acquisition support for payments or B2B partner development
- Customer success across retention, renewals, and expansion
- Fraud monitoring and transaction review
- Account takeover investigations
- Scam and mule detection operations
- Content moderation and live platform safety
- KYC and KYB operations
- AML alert triage and case support
- Regulatory complaints case management
- Payments operations across cards, wallets, and transfers
- Exceptions handling and reconciliation
- Disputes and chargebacks processing
- Claims management based on product requirements
- Loan servicing
- Account servicing and maintenance
- Early-stage collections
- AI-driven coaching that personalizes and accelerates agent growth
- Gamified training with real-time coaching that cuts costs and speeds onboarding
- Transform customer interactions into actionable intelligence for fast ROI
- Real-time translation across 30+ languages
- Eliminate background noise for clearer, more professional customer calls
- AI-powered fraud detection and mitigation in real time
Results that speak
Results that speak
Results that speak
Fin-TTEC News
BFSI Datasheet
Improve first contact resolution with automation and AI while delivering personalized, empathetic support across every channel. Cut costs, combat fraud, and accelerate resolution across financial services and insurance operations.
Download the datasheet
AI secures student loan loyalty
AI helps lenders navigate student loan complexity with real-time guidance, personalized support, and faster resolutions. Smart routing and dynamic knowledge empower associates to deliver clarity while strengthening borrower trust and long-term loyalty.
Read the blog
CX Up 17%, AHT Down 36%
Operational improvements helped a financial services provider increase customer experience scores by 17% and reduce handle time by 36%, improving productivity, compliance, and empathy across voice and chat interactions.
Read the client story