Data and AI Operations

Smart data, smarter AI

AI can be a powerful tool in the running of operations and delivery of CX, however a poor experience with AI can lead to customer frustration and operational issues. Our Data Annotation and AI Operations services improves the speed and quality of data labelling and enrichment processes so you can achieve greater returns on your AI investments.

Is your organization
ready for AI?

Are you overwhelmed by the recent hype around AI? Do you want to understand the impact of generative AI on your customer experience? Want to find a way to build a practical strategy to responsibly integrate AI into your customer experience?

You are not alone. We are here to help!

CX AI readiness assessment Identify your company's readiness to leverage AI solutions in your CX to build competitive advantage TAKE THE ASSESSMENT

Quality focused, people-first

Data quality is critical to the success of AI. Unlike other data annotators that focus on crowd-sourcing or lead with technology, we focus on quality and people first. Our quality management practices are unparalleled. We bring the very best talent to address each project holistically through design, training and optimization.

98% model accuracy through annotation

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Connect CX and AI Operations to optimize experiences

We break down silos and link together Machine Learning initiatives with customer care delivery to improve AI outcomes for your business and customer experience. We integrate data management and data annotation to ensure an integrated workflow that lowers costs without sacrificing quality.

6 minute reduction in process time with annotation

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Accelerate AI initiatives

Get your AI initiatives into market faster through our global footprint and agility to scale rapidly. Our large and diverse talent pool can accommodate projects end-to-end and handle unique annotation needs that require certain domain expertise. We provide flexible shoring options to help manage annotation project cost.

Policy annotation flags issues easier

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Advancing NLP for Global Cultures Read more about how we are helping a leading US University
to advance their Natural Language Processing Technology

Learn more

Learn how
investing
in data
annotation
drives
ROI

Improve data. Drive results.

TIPS & TAKEAWAYS

Achieve smarter AI with
better data annotation

Data annotation, the human-led process of labeling and categorizing data before it’s fed to AI, is key to your AI’s success. In this Tips and Takeaways, learn why data annotation is a CX differentiator and see real-world results data annotation has generated for brands.

Get the Tips & Takeaways