Customer Journey
Mapping
Walk a mile in your customers' shoes
and know your target audiences
better than the competition.
Customer Journey
Mapping
Walk a mile in your customers' shoes
and know your target audiences
better than the competition.
Understand your customers' unique journey
Our customer experience journey mapping solutions take a deep dive across all customer touchpoints, providing insights into customer emotions, behaviors and key moments of truth.
Data-driven journey visualization
Our customer journey mapping consultants help you streamline CX by identifying customer pain points. Customer journey mapping tools aid in blending historical and real-time data to provide customer insights to make interactions more efficient.
72%jump in first-call resolution and 80% improvement in forecast accuracy
Inspire customer loyalty
Demonstrating to your customers that you know their needs and preferences after successfully mapping out their journey will help create and retain loyal customers and achieve desired business results.
3year contact center roadmap with potential to reduce AHT 25%
Strategic, actionable insights
Leverage powerful real-time insights, gain a dynamic view of moments-of-truth across all touchpoints, and use your customer journey maps as a strategic tool to become truly customer-centric.
70initiatives on a customer-centric roadmap
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration
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3 banking fraud mitigation strategies
Master the balancing act: Protection without friction to safeguard CX
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How retailers can convert journey mapping into revenue
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Every retailer can offer personalized CX that feels high-end (here's how)
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Unlock customer value by acting on true intent in the retail industry
A competitive advantage for retail
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4 ways to create a winning customer journey for tolling and transportation
Face industry challenges with a focus on key points in the user experience
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Teladoc Health Q&A: How one side of the CX coin shines the other
SVP of client experience and operations outlines how an inquisitive organization incorporates feedback to anticipate customer needs
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Customer Experience Innovation: Then and Now
How has customer experience evolved since 2010?
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CEI market study on customer intelligence and analytics, featuring TTEC
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CX Trends for 2023
10 predictions shaping the evolution of customer and employee experience
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The Building Blocks for Optimizing Marketing Investments
Mastering the five essential elements of marketing optimization will help to improve return on marketing investment and increase long-term customer equity.
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Building Blocks of a Multichannel Customer Strategy
To stay competitive, the multichannel customer experience is now a critical part of a health insurer’s strategic plans. Four elements stand out for companies looking to get closer to healthcare consumers.
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