Customer Assist Chatbots and IVAs
Powering customer self-service with no wait times, our intelligent virtual assistants deliver seamless 24/7 support, with skills-based routing to contact center associates only when needed.
Chatbots and IVAs
Powering customer self-service with no wait
times, our intelligent virtual assistants deliver
seamless 24/7 support, with skills-based routing
to contact center associates only when needed.
The future of CX is here
Give your customers the ability to interact on their own terms, in their own time. Most customers do not care whether a chatbot or a real human helps them, as long as they are getting the service they need, and our Customer Assist chatbot leverages AI technology to directly handle customer queries quickly, with no wait times, with skills-based routing to associates only when needed. And our chatbot can improve first call resolution and average handle times while also reducing overall customer support costs by deflecting Tier 0 and Tier 1 interactions. Our Customer Assist chatbot is also available 24/7/365, doesn't call in sick, and answers questions accurately and consistently.
Most of today’s bots are highly scripted, channel-specific, and limited in their ability. The result: a frustrating experience for customers. Our Customer Assist bot is an intelligent virtual assistant that provides 24/7 service, directly handles customer queries, and escalates to an associate as needed.
Our chatbots handle inquiries to decrease customer support costs,improve first contact resolution, and free up associate resources.
Deflect lower value,Tier 0 and Tier 1 interactions
Deliver 24/7customer support at scale
Provide customerself-serve digital options
Give predefined,consistent and compliant answers
Allow associatesto focus on more complex interactions
Meet our Customer Assist Bot
An intelligent virtual assistant that...
questions and best
what's learned and
collects feedback for
for keywords and
tone to optimize
inquiries and sentiment,
in all required languages
and across all use cases
answers pulled directly
from the knowledge base
Our chatbots are easy to deploy and maintain
Conversational Design Experts
Rapidly design, deploy, and iterate chatbot conversations within a real-time, no code, graphical user interface
Hold elaborate non-linear conversations that leverage a combination of your designed workflows and our advanced natural language understanding
AI Recommendation Analytics
Ensure ongoing development and maintain best practices
Deploy advanced system integrations
Harness the power of operational expertise,technology, and insight-driven speech analytics
Reduction in basic inquiries
handled by associates
Reduction in lead to
opportunity cycle time
Automation and AI Bots Trends Report
Top Customer Service AI
and Automation Trends
With the digitization of contact center operations, the status quo is being upended.In this trends report, learn AI automation best practices and discover the types Technological advances in AI, machine learning (ML), natural language processing (NLP), and automated bots are literally changing the face of customer care. To stay competitive and reduce costs, without sacrificing customer experience, your organization must optimize by automating tasks for business processes and customer service. At the same time, it’s important to create systems of intelligence to combine the best that humans and technology offers. of AI bots available to optimize both customer experiences and employee experiences.Download Trends Report More resources