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Deliver hyperpersonalized communications with built-in scalability, allowing customer service associates to quadruple the number of interactions they can handle.
Improve utilization and optimize interactions
by rapidly deploying AI-enabled conversational
messaging channels to deliver hyperpersonalized
communications with built-in scalability.
Embrace Messaging to create better customer experiences
Messaging helps you create better customer experiences, and it is one of the only CX technologies that simultaneously lowers cost, increases employee productivity, and improves customer satisfaction. Unlike web-based chat that occurs in a pop-up screen where both parties must be logged in, messaging is asynchronous, meaning you don’t need to stay in a dedicated session to send or receive messages. Messaging takes the idea of web chat, simplifies it, and moves it to where consumers already spend their time – on their phones. According to Martech Today, a whopping 58% of customers text businesses that aren't even set up to respond. Is your brand truly ready to meet customers anywhere, and at any time? Gain a competitive edge with TTEC’s Humanify® messaging platform, strategic program designs, seasoned conversational designers, and universal associates.
Strong messaging channel implementation can improve
associate productivity, attrition rates, CSAT, and sales
2x more efficient
Reduction in associate
4x increase in
Utilize conversational messaging to improve
customer experience and contact center KPIs
See how → utilized messaging, higher than prior CSAT on other channels.Read Case Study
See how → concurrently, compared to rate of a regular chat channel.Read Case Study
Message and chat associates
at whatever scale you need
Enable conversations anytime,
anywhere, and on any device.
We can provide message and chat specialists, 24/7, so you can send and receive messages to your customers on their schedule. Increase customer loyalty, NPS, and share of wallet utilizing our universal super associates and chat features to engage with your customers through messaging channels. We offer global scalability with nearshore, offshore, and on shore talent solutions, while ensuring speed to implementation.
Omnichannel engagement across
all customer touchpoints
Provide a seamless and consistent
single point of communication
TTEC is messaging experienced, and we can provide a seamless and consistent single point of communication. Our universal super associates have mastered every omnichannel interaction, are equipped to handle all levels of complexity, and can seamlessly pick up and route conversations across channels.
messaging Improve CSAT and agent productivity.
Do you have the message?
The ultimate business
case for messaging
Messaging is a preferred channel for real time consumer conversations on mobile phones. CX leaders understand the many benefits chat and messaging have over voice calls, but only a handful of brands offer it. What gives? Messaging and SMS text platforms helps you create better customer experiences and customer service, and it is one of the only CX technologies that simultaneously lowers cost, increases employee productivity, and improves customer satisfaction. Read this white paper to learn why messaging is an essential channel and next steps on how to add and optimize it in your company's contact centers.