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New CX insights from TTEC

  • Woman working on a tablet
    September 4, 2025 Case Study High Tech

    Behind the screens that drive consumer tech efficiency

    Read the case study
  • Group of people smiling and cheering in an office
    August 28, 2025 Blog

    Humanity First: Everyone belongs, every voice matters

    Read the blog post
  • Smiling older couple looking out a window
    August 20, 2025 Blog Healthcare Providers

    Contact center KPIs that actually matter for patient experience

    Read the blog post
  • JB Bednar interview on Voice AI podcast. From CCW 2025
    August 18, 2025 Video

    Interview: Rethinking empathy and AI in the contact center

    Watch the video
  • A cashier accepting card payment
    August 11, 2025 Case Study Retail and eCommerce

    Fraud-fighting combination of AI + experts reduce chargebacks by 90%

    Read the case study
  • A man sitting at a laptop looking frustrated
    August 8, 2025 Blog High Tech

    Returns don’t have to be painful: 3 RMA fixes that work

    Read the blog post
  • Couple sitting across a deck from a salesman in a car dealership
    August 8, 2025 Blog

    Survey: AI is here to help, but customers still want human touch for big purchases

    Read the blog post
  • Employees collaborating around a laptop
    July 30, 2025 Case Study Financial Services and Insurance

    Phased, custom training helps benefits company scale performance, hit quality targets

    Read the case study
 
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