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New CX insights from TTEC

  • Is empathy overrated
    June 10, 2025 Trends Report

    Is empathy overrated? Rethinking empathy’s ROI in the contact center in the AI age

    Read the trends report
  • Nurse looking at a chart
    June 10, 2025 Case Study Healthcare

    Nearly 3.5X ROI Projected with CX-Led Approach to Unifying Agent Experience

    Read the case study
  • Delivery driver on a motorcycle
    June 10, 2025 Case Study Retail and eCommerce

    Leading Food Delivery Service Expects $12M Annual Cost-Savings with Generative AI

    Read the case study
  • A house at night
    June 10, 2025 Case Study Financial Services and Insurance

    Insurance Provider’s Vision for Modern, Omnichannel Experience Meets Powerful CX Outcomes

    Read the case study
  • A woman virtually talking to someone via laptop
    June 8, 2025 Case Study Healthcare

    Robust email automation cuts AHT 10% for major healthcare payer

    Read the case study
  • Woman looking at a paper form and her smartphone
    June 5, 2025 Blog Financial Services and Insurance

    How insurance firms can keep customers close in tumultuous times

    Read the blog post
  • Woman looking at a shoe in a shoe store
    June 4, 2025 Blog Retail and eCommerce

    Put CX in your cart: Why outsourcing is a smart buy for retailers

    Read the blog post
  • Man looking through a computer screen
    May 28, 2025 Blog Financial Services and Insurance

    Fast. Forward. How banks, finserv can thrive during the Big Uneasy

    Read the blog post
 
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