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New CX insights from TTEC

  • A healthcare professional on a video call
    June 25, 2025 Case Study Healthcare

    Coaching efficacy rockets 94% with AI people empowerment platform

    Read the case study
  • Closeup of a woman's hand checking the price tag on a shirt in a store
    June 24, 2025 Blog Retail and eCommerce

    CX is retailers’ secret weapon in an uncertain economy

    Read the blog post
  • Frustrated woman with her head in her hands, sitting in front of a laptop
    June 24, 2025 Blog

    The interpretation gap: Why good CX fails on accessibility

    Read the blog post
  • Is empathy overrated
    June 10, 2025 Trends Report

    Is empathy overrated? Rethinking empathy’s ROI in the contact center in the AI age

    Read the trends report
  • Nurse looking at a chart
    June 10, 2025 Case Study Healthcare

    Nearly 3.5X ROI Projected with CX-Led Approach to Unifying Agent Experience

    Read the case study
  • Delivery driver on a motorcycle
    June 10, 2025 Case Study Retail and eCommerce

    Leading Food Delivery Service Expects $12M Annual Cost-Savings with Generative AI

    Read the case study
  • A house at night
    June 10, 2025 Case Study Financial Services and Insurance

    Insurance Provider’s Vision for Modern, Omnichannel Experience Meets Powerful CX Outcomes

    Read the case study
  • A woman virtually talking to someone via laptop
    June 8, 2025 Case Study Healthcare

    Robust email automation cuts AHT 10% for Blue Cross and Blue Shield of Minnesota

    Read the case study
 
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