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New CX insights from TTEC

  • Dentist on the phone with a patient in the chair behind
    July 1, 2026 Podcast Medical Devices

    Meet Claire, an AI agent who won a customer service award

    Listen to the podcast
  • A young girl interacting with a fluffy golden-colored dog
    June 28, 2026 Client Story Financial Services and Insurance

    Human expertise meets AI for faster insurance claims processing

    Read the client story
  • Working in an office
    June 25, 2026 Client Story Travel and Hospitality

    AI-powered coaching supports 59% AHT reduction in just three months

    Read the client story
  • Computer generated futuristic car with streams of color lines and data around it
    June 15, 2026 Podcast Automotive

    What opportunities are hidden in your fleet’s telematics?

    Listen to the podcast
  • A man looking at data charts on computer screens
    June 15, 2026 Client Story Public Sector and Government

    Intelligent IVR breaks performance records: 90% SLA and 95% CSAT

    Read the client story
  • Screenshot of webinar participants
    May 29, 2026 Blog Financial Technology

    AI: The engine of unified CX for fintechs

    Read the blog post
  • Woman looking at a smartphone in an airport
    May 27, 2026 Blog Travel and Hospitality

    Survey: Airlines are using more AI, but passengers still aren’t sure they trust it

    Read the blog post
  • A long bridge with 3 lanes on each side
    May 25, 2026 Client Story Automotive

    Scaling real-time warranty decisions across Europe

    Read the client story
  • A woman focused on her laptop in a cozy setting
    May 24, 2026 Client Story

    With Tax Day and a labor shortage looming, TTEC delivered 552 associates in one week

    Read the client story
 
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