November 21, 2017 Case Study Retail and eCommerce One-Stop-Shop Advertising Assistance We assisted a global internet company by deploying sales associates, campaign tools, and video presentations to serve as a partner to existing SMB advertising agencies and discover new partnerships
March 29, 2017 Case Study Retail and eCommerce Next-gen self-service contact center improves CX and saves money $2.5 million in savings and 85% FCR for retailer through more automatic IVR options
June 26, 2016 Case Study Retail and eCommerce Saving Cyber Monday sales Our client was using two outsourcing providers. One provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours.
December 13, 2014 Case Study Retail and eCommerce icStore for multichannel customer service Our client was looking to improve their customer experience by implementing a virtual contact center. We built an on-premises contact center and maintained a 1,200-associate virtual contact center
December 13, 2014 Case Study Retail and eCommerce Inconsistent customer experience leads to lost calls, lost sales Our client recently acquired more branches and was looking to create a consistent customer experience across all, old and new. We helped by creating virtual contact center locations
December 12, 2014 Case Study Retail and eCommerce $3 million in savings through contact center optimization Our client was struggling to maintain their target abandonment rate of less than 5 percent, and hoped to improve that. Our team evaluated their current aspects of business and helped implement our WFM system
December 12, 2014 Case Study Retail and eCommerce Clothing retailer meets peak holiday demands Come holiday time, our client noticed a phone system dilemma: Their outdated system failed 3x in one year. We migrated the client to a Cisco enterprise solution spanning two data centers
December 8, 2014 Case Study Retail and eCommerce Dynamic retail support is a win, all year long Our client had a large influx of staffing they needed to achieve by the holidays – but they wanted to avoid that issue in the future. We helped them better understand humanify@home and created a better training solution
December 7, 2014 Case Study Retail and eCommerce YouTube remarketing campaign boosts conversions, reduces costs Our client was looking for a way to conduct a YouTube remarketing campaign to find users who had visited the website but not made a purchase. We helped optimize their marketing campaigns and made conversions jump by 10x
December 6, 2014 Case Study Retail and eCommerce Personal attention, no building needed Our client was seeing fluctuations in service volume and was looking for a more scalable approach. With the use of humanify@home, our client was able to reduce staffing requirements by 12% to help save costs
June 26, 2014 Case Study Retail and eCommerce Staying ahead of the game A department store gained the flexibility and control it needed to keep pace with the changing retail landscape
