April 30, 2021 Client Story Fast and reliable cloud guidance We helped LifeGift make a smooth transition to Genesys Cloud, ensuring all aspects of the switchover were addressed, including technology deployment, user training, and cross-platform integrations Healthcare
April 30, 2021 Client Story Netgain ramps up support with contact center transformation The added features and functionality provided by a new contact center platform enabled the organization to serve customers faster, more effectively, and more accurately Healthcare
April 15, 2021 Client Story Eliminate Non-Sales Calls, Drive Enrollments and Savings We helped a major healthcare provider quickly redirect non-sales calls to increase enrollment applications and improve the member experience Healthcare Payers
March 25, 2021 Client Story Fast and experienced vaccine scheduling support TTEC guided a major healthcare provider in quickly scaling and staffing its contact center to deliver urgent vaccine scheduling support Healthcare Providers
March 17, 2021 Client Story Reducing associate effort has outsized impact for GE Healthcare When TTEC noticed a rising associate error rate, it proactively solved the issue, achieving a record-breaking error rate reduction Healthcare
January 28, 2021 Client Story Licensed healthcare advocates: Ready on day one TTEC’s innovative coaching model uses AI-enhanced platform and human expertise to ensure associates and team leaders have what they need to immediately start driving conversions Healthcare Payers
January 22, 2021 Client Story Swift COVID-19 vaccine support TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks Healthcare
January 14, 2021 Client Story Surpass associate learning and performance KPIs to boost enrollments, build member loyalty One of the largest U.S. healthcare plan providers reinvigorated associate training through the award-winning RealSkill platform, a well-organized knowledgebase, and ongoing solutions enhancements Healthcare Payers
January 6, 2021 Client Story Fast support at a crucial time of need Virtual contact center associates were quickly mobilized to connect callers with crucial services such as permanent and temporary housing, food delivery for positive COVID-19 members, and more Healthcare
December 15, 2020 Client Story Innovating member enrollment with omnichannel insights A health insurance organization digitally transformed its member acquisition and overall experience by unifying disparate data in a centralized analytics platform Healthcare Payers
August 17, 2020 Client Story Savvy hiring and training shortens handle times A retail pharmacy quickly added tenured, certified healthcare advocates to reduce repeat callers and boost OSAT during one of its busiest times of year Healthcare
July 24, 2020 Client Story Igniting the sales pipeline with advanced analytics Sales experts produced thousands of SQLs and more for a healthcare insurance firm Healthcare Payers
