March 13, 2025 Case Study Communications Customized coaching helps telecom giant transform care channels into revenue engines TTEC’s innovative service-to-sales strategy leads to sales surge
March 13, 2025 Case Study Communications Targeted outbound campaign turns abandoned carts into closed deals TTEC’s mix of insights and offshore associates turned missed opportunities into conversions
July 9, 2024 Case Study Communications Automation decreases associates’ login time by 61% A streamlined process saves associates 10 minutes per day
June 24, 2024 Case Study Communications Wireless sales see 45% lift to the tune of $1.5B The SMB market is one that our client was looking to get into. They sought our help to design, deliver, and manage a solution that would capitalize on their skills across a variety of channels.
June 21, 2024 Case Study Communications AI-powered insights, expert training drive sales surge in 2 weeks TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT
June 19, 2024 Case Study Communications Unwavering support in a fast-evolving industry For 25 years and counting, TTEC stands by telecommunications company at every step
June 18, 2024 Case Study Communications Fueling sales growth in a dynamic industry through collaboration For more than 20 years, TTEC has helped this telecommunications company grow
May 14, 2024 Case Study Communications A customer experience roadmap for long-term success Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap.
April 26, 2024 Case Study Communications Specialized support boosts B2B collections revenue TTEC collections associates quickly hit 82% attainment rate
December 14, 2022 Case Study Media and Entertainment Media company slashes training time while elevating NPS Redesigned curriculum boosts quality scores and reduces average handle times
October 6, 2022 Case Study Communications Innovative, customized training program drives higher sales conversion rates A telecom company saw big gains after shifting to TTEC offshore non-voice associates
April 13, 2022 Case Study Communications Expert sales support boosts Net Promoter Score by 110% TTEC solved a major telco company’s staffing challenge, produced higher sales conversion results, and improved the customer experience
