Client Stories

Media company slashes training time while elevating NPS

Redesigned curriculum boosts quality scores and reduces average handle times

Insights from speech analytics help grow monthly sales by 65%

TTEC helped a logistics company discover which sales techniques worked best, jump-starting revenue

Innovative, customized training program drives higher sales conversion rates

A telecom company saw big gains after shifting to TTEC offshore non-voice associates

Scoring better resolution rates with a deep dive into the customer journey

TTEC helped identify and fix problems that delayed the customer warranty process

Winning back customers that churned

TTEC successfully targeted inactive accounts for a bulk oil, fuel, and lubricants distributor and pulled them back into the buying motion in addition to increasing employee productivity

The CRM destination for luxury travelers

When our client experienced rapid and substantial growth they realized it wouldn’t be possible to deliver the top-tier service of the past. We were able to design a customized solution that achieved their goal.