Client Stories

Insurance Company Evolves Customer Experience with Digital Journeys

Partnering with TTEC Digital, this company engaged in CX visioning to assess existing journeys, identify key opportunities, and develop a scalable omnichannel strategy that would support future growth

Uncovering hidden churn with conversation intelligence

TTEC CARES revealed friction traditional surveys missed and gave a food subscription service 10x visibility

AI meets expertise to outsmart warranty fraud and protect CX

Health benefits exchange hits staffing sweet spot

An integrated seasonal workforce model keeps ideal staffing and service levels during open enrollment and beyond

From escalation gap to Tier 2 excellence

TTEC helped a consumer electronics company close its Tier 2 gap with an outbound team delivering 98% quality

A five-star sales strategy turns new accounts into $6.1M in revenue

TTEC helped a hotel chain generate 9,088 new accounts and a stronger growth pipeline