Cara Rosner, Senior Editor Resources | TTEC

January 26, 2022 Blog

Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution
December 9, 2021 Blog Retail Banking

A focus on CX and EX helped Citizens Bank thrive amid pandemic
November 12, 2021 Blog

3 ways to transform a sales pipeline into a powerful lead generator
October 6, 2021 Blog

This Customer Service Week, we celebrate the power of service
September 16, 2021 Blog

Align sales and marketing to gain customers, drive growth
August 12, 2021 Blog

BPA vs. RPA vs. RDA, Oh My! Here are the Differences and Similarities
July 28, 2021 Customer Strategist

From “Why” to ROI

Unlock customer value by understanding true intent
June 25, 2021 Blog

On Premise vs Cloud Contact Centers: 3 Critical Differences
June 23, 2021 Blog

This Pride Month, Brands Look Beyond the Rainbow to Stand Out with Customers
June 17, 2021 Blog

Stop at-home contact center fraud before it happens
May 27, 2021 Blog

Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or
May 18, 2021 Blog

3 Tools that Optimize Interactions in Amazon Connect’s Cloud Contact Center