April 25, 2024 Customer Strategist Perspectives Accelerate B2B sales revenue with AI 4 ways to ignite growth and boost revenue
April 25, 2024 Customer Strategist Profile Retail and eCommerce Wearable AI tech gives Tractor Supply employees instant answers With new tool, employees gain “an expert in their ear” to help customers faster
April 25, 2024 Customer Strategist In Depth Service to sales gets a needed upgrade in the AI era Can a sales attempt actually improve customer service?
April 25, 2024 Customer Strategist Perspectives Conversation intelligence: A soup to nuts primer Contact centers are uniquely positioned to harness the best of always-on monitoring and algorithms to lift CX
January 24, 2024 Customer Strategist Retail and eCommerce NRF 2024: For retailers, AI moves from hype to the real world Retail brands are embracing the benefits of AI and grappling with its challenges.
January 23, 2024 Customer Strategist Improve service interactions and drive revenue with sales innovation The right AI tools can identify sales opportunities and empower associates.
November 22, 2023 Customer Strategist A fast-evolving CX landscape reveals opportunities and challenges for brands At Reuters event, CX leaders discussed AI, associate wellness, and other top-of-mind trends
September 14, 2023 Customer Strategist Will generative AI solve the CX industry’s omnichannel problem? Generative AI bypasses the rules-based functions that hindered previous omnichannel efforts to get closer to an omnichannel reality
June 16, 2023 Customer Strategist Outlook Customer experience is more than meets the AI AI gives users different perspectives from which to build great experiences
June 14, 2023 Customer Strategist C-Suite Strategies Healthcare Folx Health Q&A: Care designed for a marginalized community Chief clinical officer describes how care and resources engage LGBTQIA+ people who might otherwise neglect their health
