May 17, 2024 Case Study Healthcare Payers Better leaders drive member loyalty Since highly engaged members are less likely to leave, this payer wanted to provide its associates with the tools necessary to engage every member calling in. Through our coaching and mentoring solution, we helped enhance every customer interaction.
June 21, 2023 Blog Healthcare Payers Health plans and medical suppliers can tame seasonal spikes in Little Red Hen style
June 13, 2023 Customer Strategist Industry Insights Healthcare Payers Compassion bots: The softer side of AI for AEP Algorithms incorporate empathy data to train heath plan support associates to be nice and productive
February 21, 2023 Case Study Healthcare Payers Robust CX strategy enables healthcare company to roadmap for growth Data is the linchpin of triumphs in customer experience, smart staffing, innovative technology, and operational savings
December 7, 2022 Case Study Healthcare Payers GE Healthcare cuts associate training time by 38% The company saw quality scores rise and error rates fall after streamlining its new-hire training
November 28, 2022 Blog Healthcare Payers Stay ahead of Medicaid redetermination-related volume surges with a strong member activation or outreach strategy
October 6, 2022 Customer Strategist Industry Insights Healthcare Payers Payers and providers can help close health disparity gaps: 3 CX tools to help Become part of the solution when it comes to creating health equity
May 31, 2022 Customer Strategist Industry Insights Healthcare Payers Focus on the member experience after open enrollment ends 3 growth strategies beyond AEP
May 10, 2022 Case Study Healthcare Payers Customer support helps slash wait times by 97% during open enrollment TTEC empowered a health benefits company to handle more calls, better and faster
January 25, 2022 Case Study Healthcare Payers New hire training redesign transforms member experience and saves millions in costs TTEC helped a major regional payer save $1.3M in costs and achieve double-digit CSAT improvements with a redesigned contact center employee training and resources
January 19, 2022 Case Study Healthcare Payers Transforming a frustrating member experience into a winning experience TTEC equipped a large regional payer with the learning and performance insights and expertise needed to make vast improvements to its member support experience
