February 17, 2020 Case Study Financial Services and Insurance Automating claims increases accuracy up to 80% A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system
February 11, 2020 Podcast Financial Services and Insurance Collections: Turn a Negative Interaction Into a Positive Customer Experience
December 18, 2019 Case Study Financial Services and Insurance Sophisticated analytics and pipeline management drives leads up 47% A financial services company optimized its credit card enrollment pipeline with powerful analytics, experienced associates, and robust performance management
October 3, 2019 Case Study Financial Services and Insurance Smart Seasonal drives $4.5M projected cost savings Using Smart Seasonal, an insurance firm reallocated a large pool of licensed skilled associates to other programs during non-peak seasons to retain workers and contain costs
August 27, 2019 Customer Strategist Financial Services and Insurance CX Snapshot: Financial Service Payments
April 24, 2019 Case Study Financial Services and Insurance Powering superior support In a real-time information world, customer service needs to keep pace with demand
October 10, 2018 Trends Report Financial Services and Insurance Money in the Bank 5 Financial Services CX Trends
October 30, 2017 Case Study Financial Services and Insurance The extra mile A leading financial services firm stays ahead with a customer-first mindset
October 11, 2017 Customer Strategist Financial Services and Insurance Discover Takes on In-App Messaging The credit card company shares customer insights from the fast-paced world of mobile messages.
September 26, 2017 Trends Report Financial Services and Insurance Retail Banking How to Stay Ahead of Consumer Demands
August 24, 2017 Case Study Financial Services and Insurance Offer optimization boosts credit card rewards program results
