COVID-19 Task Force | Vaccine Support
TTEC supports vaccine
distribution management
with CXaaS
Effortlessly coordinate vaccine management operations
and communications amongst partners, public health
organizations, providers, payers, citizens, and patients.
Educate Automate Vaccinate
Educate
Automate
Vaccinate
Successfully vaccinating millions of people hinges on efficient coordination, effortless
citizen and patient experiences, and proactive support. TTEC's vision and solution
ensures an organized, demand-based, safe consumer vaccination experience
HOW WE HELP
Our Solutions
Leverage our seasoned experts, proven-processes, and efficiency-driving technology in your part in the vaccine efforts. Get ahead of the surge with a global partner you can trust to assure business continuity and resiliency.
Deliver accurate vaccine information, communicate effectively, and schedule appointments at scale with readily-available empathetic associates.
- Leverage foundational contact center services
- Rapid deployment, less than 2 weeks
- Reduce incoming contacts at the start of the end-to-end vaccine management process
Reduce contacts handled and create cost efficiencies across scheduling, appointment management, and FAQs with automated messaging and technology.
- Automate and manage appointment scheduling, reminders, and follow-ups
- Deflect IVR and Web inquiries to mobile Messaging
- Integrate seamlessly with your existing systems and/or TTEC's full vaccine management suite
Ensure an informed, efficient, and safe end-to-end vaccination experience with a combination of skilled associates and advanced technology
- Improve + accelerate the vaccine experience by interacting with citizens in their preferred channels
- Achieve real-time, geo-specific appointment scheduling and timely reporting/tracking
- Drive easy, fluid, and cost-effective vaccination experiences at scale with intelligent automation
PREPARATION IS KEY
Scale efficiently.
Connect with empathy.
COVID-19 vaccine efforts require an efficient automated ordering, distribution, administration, and tracking program. TTEC can help you avoid overwhelming your contact centers with rapidly-trained at-home associates enabled by our secure and tech-agnostic solutions.
At-home
operations
An at-home operations platform powering 100k+ remote associates across the globe in completely secure work-from-home environments.
Omnichannel
Support
Omnichannel technology lets patients and citizens interact in their channel of choice to improve and accelerate the vaccination experience.
Messaging
Platforms
Messaging lets you reach patients and citizens via the platforms they prefer for outreach, scheduling, inquiry responses, and critical follow-up.
Intelligent
Automation
Automation helps eliminate redundancies and deflect calls to intuitive self-service to increase efficiencies and drive down labor costs.
Back Office
Support
Back Office Support provides efficiencies with best-in-class management and optimization of processes.
Award-winning
Training
Award-winning AI-powered learning solutions to train agents 2-3x faster and keep their job skills and knowledge up-to-date.
CASE STUDIES
RESOURCES
Proven success, even in times of crisis
Infographic
5 CX Best Practices for COVID-19
Vaccine Rollout Success
Most pharmaceutical companies, government agencies, and healthcare organizations are actively solving for logistical challenges associated with vaccinating millions of people. In this infographic, learn 5 CX best practices to efficiently mange vaccine distribution.
View the Infographic
Checklist
Close the Vaccination Gap
with Last Mile Support
Read this checklist for proven customer experience solutions that
remove last mile obstacles and get vaccines to individuals faster
and more effectively with improved citizen experience.
Blog
Vaccine support, quickly and efficiently
In the race to deliver a COVID-19 vaccine, don’t overlook customer experience.
Read Blog
Blog
CX challenges for government agencies
How the pandemic provides an opportunity to become more citizen-centric.
Read Blog
Checklist
5 Ways Customer Experience Can Solve Top Vaccine Challenges
Customer experience (CX) best practices can alleviate stress on organizations responsible for the vaccine rollout. Read this checklist for 5 ways that CX can provide a solution to some of the top challenges faced by those involved in vaccine distribution.
Download Checklist
Blog
7 Strategies for Managing Vaccine Call Volume Surges
To help manage the vaccination rollout, here are 7 strategies designed for patient and member support.
Read Blog
Article
Government Agencies Embrace a Citizen-Centric Approach
Agencies and the people they serve benefit from positive experiences based on private sector best practices.
Read Article
Strategy Guide
Top CX Trends for 2021
We've been delivering incredible customer experiences for 38 years by unifying our core capabilities of technology, services, and strategy. Our award-winning approach to customer experience helps organizations scale quickly while improving operational efficiency and CX.
Read Strategy Guide