×

COVID-19 Task Force | Vaccine Support

TTEC supports vaccine distribution efforts with CXaaS

Leverage a leader in global CX with proven crisis support experience to ensure success in operations and communications amongst partners, public health organizations, providers, payers, citizens and patients.

Contact Us

 

Scale efficiently. Connect with empathy.

COVID-19 vaccine efforts require an efficient automated ordering, distribution, administration, and tracking program. TTEC can help you avoid overwhelming your contact centers with rapidly-trained at-home associates enabled by our secure and tech-agnostic solutions.

 

At-home
operations

An at-home operations platform powering 40k+ remote agents across the globe in completely secure work-from-home environments

Award-winning
Training

Award-winning AI-powered learning solutions to train agents 2-3x faster and keep their job skills and knowledge up-to-date

Messaging
Platforms

Messaging – reach patients and citizens via the platforms they prefer for outreach, scheduling, inquiry responses, critical follow-up. Plus, boost interactions by 4x with asynchronous messaging

 

Intelligent
Automation

Automation – eliminate redundancies and deflect calls to intuitive self-service to increase efficiencies and drive down labor costs

Back Office
Support

Back Office Support – gain efficiencies with best-in-class management and optimization of processes with asynchronous back office support

 
 

Who we help

Leverage our seasoned experts, proven-processes, and efficiency-driving technology in your part in the vaccine efforts. Get ahead of the surge with a global partner you can trust to assure business continuity and resiliency.

 
 

Federal, State, and Local Public Health Agencies

TTEC’s FedRAMP Authorized tech-enabled operations and Citizen Engagement Platform are set up to reach out and quickly respond to concerned citizens seeking information around vaccine availability, timing, efficacy, and more.

  • Manage Call Volume
  • Prioritize Constituents
  • Proactive Citizen Engagement
  • Optimized Scheduling and Logistics
  • Quickly scaled knowledgeable teams

Pharmacies

Just like your teams are working quickly to develop a distribution program to fight COVID-19 and maintain business continuity, we can help you scale a team of skilled and knowledgeable support agents in record-time

  • Manage Call Volume
  • Proactive Engagement
  • Optimized Scheduling and Logistics
  • Quickly scaled knowledgeable teams

Pharmaceutical Manufacturers

We can help your teams for the anticipated influx of order, procurement, and distribution support requests from hospital administrations, providers, public health departments, and pharmacies.

  • Manage Call Volume
  • Optimized Scheduling and Logistics
  • Efficient ordering processes and support
  • Quickly scaled knowledgeable teams

Distribution & Logistics

Just like your teams are working quickly to develop a distribution program to fight COVID-19 and maintain business continuity, we can help you scale a team of skilled support agents in record-time.

  • Manage Call Volume ​​
  • Optimized Scheduling and Logistics
  • Efficient ordering processes and support
  • Quickly scaled knowledgeable teams

Providers

Our HIPAA-certified tech and teams are prepared to proactively reach out and quickly respond to concerned patients seeking information around vaccine availability, timing, efficacy, and more.

  • Manage Call Volume
  • Proactive Engagement
  • Optimized Scheduling and Logistics
  • Quickly scaled knowledgeable teams

Payers

As encouraged by CMS, effectively reach enrollees, providers, and the larger community to help them better understand the importance of vaccination through channels your contacts prefer.

  • Manage Call Volume
  • Proactive Engagement
  • Optimized Scheduling and Logistics
  • Quickly scaled knowledgeable teams
 
 
 
 
 

Proven success, even in times of crisis

Strategy Guide
Top CX Trends for 2021

We've been delivering incredible customer experiences for 38 years by unifying our core capabilities of technology, services, and strategy. Our award-winning approach to customer experience helps organizations scale quickly while improving operational efficiency and CX.

Read Strategy Guide
Checklist
5 Ways Customer Experience Can Solve Top Vaccine Challenges

Customer experience (CX) best practices can alleviate stress on organizations responsible for the vaccine rollout. Read this checklist for 5 ways that CX can provide a solution to some of the top challenges faced by those involved in vaccine distribution.

Download Checklist
Blog
Vaccine support, quickly and efficiently

In the race to deliver a COVID-19 vaccine, don’t overlook customer experience.

Read Blog
Blog
CX challenges for government agencies

How the pandemic provides an opportunity to become more citizen-centric.

Read Blog
 
 

 

Contact Us