COVID-19 Task Force | Vaccine Support
TTEC supports vaccine
Effortlessly coordinate vaccine management operations
and communications amongst partners, public health
organizations, providers, payers, citizens, and patients.
Educate Automate Vaccinate
Successfully vaccinating millions of people hinges on efficient coordination, effortless
citizen and patient experiences, and proactive support. TTEC's vision and solution
ensures an organized, demand-based, safe consumer vaccination experience
HOW WE HELP
Leverage our seasoned experts, proven-processes, and efficiency-drivingtechnology in your part in the vaccine efforts. Get ahead of the surge with a global partner you can trust to assure business continuity and resiliency.
Deliver accurate vaccine information, communicate effectively, and schedule appointments at scale with readily-available empathetic associates.
- Leverage foundational contact center services
- Rapid deployment, less than 2 weeks
- Reduce incoming contacts at the start of the end-to-end vaccine management process
Reduce contacts handled and create cost efficiencies across scheduling, appointment management, and FAQs with automated messaging and technology.
- Automate and manage appointment scheduling, reminders, and follow-ups
- Deflect IVR and Web inquiries to mobile Messaging
- Integrate seamlessly with your existing systems and/or TTEC's full vaccine management suite
Ensure an informed, efficient, and safe end-to-end vaccination experience with a combination of skilled associates and advanced technology
- Improve + accelerate the vaccine experience by interacting with citizens in their preferred channels
- Achieve real-time, geo-specific appointment scheduling and timely reporting/tracking
- Drive easy, fluid, and cost-effective vaccination experiences at scale with intelligent automation
PREPARATION IS KEY
Connect with empathy.
COVID-19 vaccine efforts require an efficient automated ordering, distribution, administration,and tracking program. TTEC can help you avoid overwhelming your contact centers with rapidly-trained at-home associates enabled by our secure and tech-agnostic solutions.
An at-home operations platform powering 100k+ remote associates across the globe in completely secure work-from-home environments.
Omnichannel technology lets patients and citizens interact in their channel of choice to improve and accelerate the vaccination experience.
Messaging lets you reach patients and citizens via the platforms they prefer for outreach, scheduling, inquiry responses, and critical follow-up.
Automation helps eliminate redundancies and deflect calls to intuitive self-service to increase efficiencies and drive down labor costs.
Back Office Support provides efficiencies with best-in-class management and optimization of processes.
Award-winning AI-powered learning solutions to train agents 2-3x faster and keep their job skills and knowledge up-to-date.
The COVID-19 vaccine rollout will be one of the largest public health initiatives Read this strategy In the rush to get the Coronavirus vaccine out, don't forget the customer experience (CX). The logistical challenges for pharmaceutical companies, government agencies, healthcare organizations, and others in the healthcare ecosystem are immense. CX best practices can be applied to alleviate stress on organizations responsible for the vaccine rollout. guide for patient-centric solutions to top logistical and CX challenges faced by those involved in vaccine development and distribution management.Download Strategy Guide Contact Us