Healthcare CX,
simplified

Transform patient experiences with a
healthcare partner who keeps it simple

Healthcare CX,
simplified

Transform patient experiences with a
healthcare partner who keeps it simple

Healthcare CX,
simplified

Transform patient experiences with a
healthcare partner who keeps it simple

Healthcare CX,
simplified

Transform patient experiences with a
healthcare partner who keeps it simple

Managing the healthcare journey for patients and members is complex enough without having to micro-manage your CX vendors also. See how TTEC stands out with unique experience, expertise, and culture to create easy, collaborative partnerships with our healthcare clients.

How we make it easy

Fast
and flexible

From talent acquisition through to taking live calls, we quickly ramp up or down and adapt to meet your specific needs and get new hires hitting performance KPIs fast.

Expert, tenured healthcare advocates

Our associates are some of the most experienced in the business. After 21+ years serving top healthcare organizations, we’re proud of our 84% average employee engagement score and low attrition rates.

Support for entire healthcare journey

We support the healthcare journey from open enrollment through provider visits and expansion for life events with proven people, processes, and the latest technology.

Innovative
culture

We work best-of-breed tech partners and industry innovators to pilot new ideas and implement innovations that elevate the patient and member experience.

Transparency
and trust

Simplify the patient and member experience while simplifying your partner relationships. We lead with plain-speak contracts and transparent pricing.

Satisfaction levels over time in
BPO launch process

Typical contact center relationship vs
TTEC collaborative partnership

Satisfaction levels over time in BPO launch process with others

Comparison of satisfaction levels over time in BPO launch process

Don’t take our word for it,
listen to our clients

Words can’t accurately convey the ‘wow’ moment upon seeing AI bots in action. I was blown away by the bot speaking back.

This is great work, and I appreciate the continued innovative thinking by the team!

TTEC has truly been a partner in supporting our work and their willingness to be flexible to determine our ultimate path forward with the partnership.

Not only did you meet our expectations, but you exceeded them in every way. Our service levels and NPS back that up.

Check these 5 boxes for an easy-to-work-with healthcare partner

Your Easy-to-Work-With
Healthcare Partner

We know that finding the right CX partner in healthcare can be hard. That’s why we’ve developed a Healthcare Partner Checklist to help you identify key qualities that make collaboration easy. Gauge how your CX partners stack up.